全职 Transformation Analyst 工作, 薪水 up to MYR 4,500, OSADI COMMERCIAL SUPPLIES SDN BHD Pulau Pinang 公司招聘中 - Ricebowl

Key Responsibilities

1. Project Coordination & Tracking

• Maintain project trackers, action logs, issue registers, and milestone updates for PROX transformation initiatives.
• Coordinate project meetings, document key decisions, and follow up with stakeholders on outstanding action items.
• Support the preparation of management updates, project dashboards, reports, and presentation materials.
• Monitor project progress and highlight delays, risks, and dependencies to relevant stakeholders.

2. Process Documentation & SOP Development

• Support the documentation of current-state and future-state GPSS processes and workflows.
• Develop and maintain SOPs, process maps, RACI matrices, FAQs, checklists, and work instructions.
• Ensure process documentation is clear, consistent, accurate, searchable, and suitable for future automation and AI enablement.
• Assist in identifying opportunities to simplify and improve existing processes.

3. Data Analysis & Reporting

• Collect, organize, and validate operational data such as case volumes, cycle times, service trends, and adoption metrics.
• Maintain dashboards, process inventories, benefit trackers, reporting templates, and transformation logs.
• Perform basic data analysis and prepare concise summaries to support project and management decision-making.
• Track project benefits, performance indicators, and improvement outcomes.

4. AI, Automation & Digital Enablement

• Support the documentation and tracking of AI, automation, chatbot, workflow digitization, and self-service initiatives.
• Assist with requirements gathering, test script preparation, UAT coordination, issue tracking, and pilot feedback.
• Monitor implementation readiness, user adoption, outstanding issues, and stabilization activities.
• Support continuous improvement and digital transformation initiatives across business processes.

5. Change Management & Communications

• Support the preparation of communication materials, user guides, training materials, FAQs, and knowledge articles.
• Track stakeholder readiness, training completion, feedback, and adoption progress.
• Maintain change logs, communication calendars, and readiness checklists.
• Assist in coordinating change and adoption activities with relevant stakeholders.

6. Transformation & Operational Support

• Support workshops, discovery sessions, stakeholder interviews, and process walkthroughs.
• Provide hands-on coordination and administrative support to ensure transformation activities remain on schedule.
• Follow up on outstanding information, deliverables, and stakeholder inputs.
• Escalate delays, data gaps, missing information, and documentation risks in a timely manner.

Requirements

• Diploma or Bachelor's Degree in Human Resources, Business Administration, Operations, Data Analytics, Information Systems, or a related field.
• 2–5 years of experience in HR operations, shared services, project coordination, process improvement, business support, or transformation-related roles.
• Fresh graduates with relevant AI, automation, digital transformation, or process improvement project experience are encouraged to apply.
• Strong coordination, organizational, follow-up, documentation, and time-management skills.
• Proficient in Microsoft Word, Excel, PowerPoint, Teams, SharePoint, and project tracking tools.
• Good attention to detail with the ability to organize, consolidate, and present information clearly.
• Strong communication and interpersonal skills with the ability to work effectively with stakeholders across different functions and time zones.
• Professional, discreet, proactive, and comfortable handling confidential business information.

Preferred Qualifications

• Experience in HR Shared Services, Employee Services, Global Business Services (GBS), PMO, project support, or transformation initiatives.
• Exposure to ServiceNow, Workday, Power BI, Power Automate, Microsoft Copilot, SharePoint Lists, or similar digital tools.
• Familiarity with SOP development, process mapping, dashboards, UAT, workshops, requirements gathering, or change management.
• Experience supporting AI, automation, workflow digitization, chatbot, or self-service initiatives will be an added advantage.
• Experience working with regional or global teams is preferred.

Pay: RM3,000.00 - RM4,500.00 per month

Work Location: In person