Company Overview
MTM SKINCARE PTE. LTD.
Job Summary
You will support customer service and administrative tasks by greeting customers, managing appointment reminders, maintaining accurate treatment and customer records, preparing sales reports, and updating invoices to ensure smooth outlet operations.
Responsibilities
Greet and welcome customers to create a positive first impression
Call customers to remind them of upcoming appointments to reduce no-shows
Verify that treatment records are accurately completed and signed for compliance
Update and maintain customer records and personal particulars to ensure data accuracy
Prepare sales reports to track outlet performance and support management decisions
Update customer invoices to reflect accurate billing information
Perform additional duties as assigned by Supervisor or Outlet Manager to support daily operations
Preferred competencies and qualifications
Demonstrate a positive attitude and willingness to learn to adapt to changing tasks
Communicate clearly and build rapport with customers and team members to enhance service quality
Apply customer service skills to maintain a service-oriented and customer-focused environment
Use Microsoft Office applications (Excel and Word) to complete administrative tasks efficiently
MTM SKINCARE PTE. LTD.