Job Responsibilities:
- Manage program team execution of orders, contracts, backlog, and facilitate
problem resolution across organizations.
- Analyze potential solutions and provide information required to make
appropriate decisions that ensure on time delivery and total customer
satisfaction.
- Coordinate activities with operations, production, accounting, issuing, and
shipping to provide a high level of customer care.
- Monitor and grow established business relationships.
- Organize efforts professionally to meet day-to-day customer requests and
follow up on commitments.
- Assist Program Manager Leader in the day-to-day management of the
assigned accounts, and successfully communicate customer inventory
demands to Rapid teams to ensure proper inventory levels.
- Manage the interfaces between the customers engineering / management
teams and Rapid teams to facilitate the introduction of new products.
- Successfully utilize customers’ portals to manage OOR and other reports.
- Maintain 100% OTD and customer satisfaction.
- Work closely with Account Manager to assure timely response of all quotation
requests aimed to offer competitive pricing utilizing low cost region and quick
turn around.
- Resolve all issues that affect RFQ feedback, quality, delivery, service issue at
a high level with customer.
- Review OOR and manage difficulties with order process. Be able to suggest
contracts, Kanban, VMI contracts.
- Manage responsibly the Finished Goods inventory for customers that have
some inventory program.
- Allocate orders to the appropriate production region allowing customer to
take full advantage of the low cost region, opportunities and well as quick
turn around for prototypes.
- Oversee all steps involved in managing ECOs and revision changes on current
parts.
- Respond all CNC’s assigned to him/her in a timely manner.
- Work and develop new projects with in assign account base.
- Communicate with in assigned account base daily/weekly.
- Turn in weekly account status update to Program Manager Leader.
- Create and manage key relationships with selected account base.
- Performs other duties of a similar nature or level.
Job Requirements:
- Minimum 5 years experience in sales.
- Minimum of 3 years experience in managing accounts (OEM’s or CM’s).
- Leadership experience in sales administration / customer care environment.
- Knowledge in product development and manufacturing process is a plus. 5)
Managing personnel
- Assumes responsibilities with appropriate authority.
- Build a team that shares a common vision and work ethic.
- Excellent Cross-functional and personal communication skills.
- Ability to organize a cross functional team to effectively service the customer
base.
- Well developed analytical skills.
- Strong leadership, motivational, and presentation skills.
- Strong Planning, organizational and time management.
- Effective in working both independently and in a team setting.
Pay: RM8,000.00 - RM11,000.00 per month
Work Location: In person