全职 Operations Executive 工作, 薪水 up to SGD 3,200, ZENITH FACILITY SERVICES PTE. LTD. Islandwide (Singapore) 公司招聘中 - Ricebowl

About the Role

Zenith Facility Services is a NEA-licensed cleaning and integrated facility management company operating across hawker centres, healthcare facilities, preschools, commercial buildings and premium residential developments in Singapore.

We are seeking a hands-on and reliable Operations Executive to lead day-to-day field operations, manpower deployment and client servicing across our contracts.

This role suits someone who thrives on the ground — solving operational problems as they happen, supervising crews, and holding service standards steady across multiple sites. It is not a desk role.

Who You Will Work With

•  Admin Executive — manages recruitment, documentation, payroll inputs and compliance records. You will provide real-time operational input (attendance, punctuality, disciplinary matters, onboarding support) so that records stay accurate.

•  Chief Executive Officer — oversees operational improvement and customer satisfaction. You will provide ground-level insight and recommendations that support service quality and contract retention.

•  Business Development/Sales Support —drives client relationships and new opportunities. You will support this by maintaining strong relationships during site visits, flagging expansion or additional-service opportunities at existing accounts, and passing on referrals and new contacts.

Together these roles form the backbone of frontline delivery and back-office support.

Key Responsibilities

1.  Site Operations & Service Quality

•  Oversee daily operations across assigned customer sites.

•  Conduct site inspections and audits to uphold cleaning and service standards.

•  Respond promptly to operational issues and service lapses, and close them out properly.

•  Ensure compliance with workplace safety requirements, SOPs and NEA standards.

2.  Manpower Deployment & Supervision

•  Plan and allocate manpower daily based on site requirements and contract obligations.

•  Supervise cleaning crews, ensuring punctuality, grooming, conduct and performance.

•  Coordinate replacement staff to close urgent manpower gaps.

•  Provide attendance and performance updates to the Admin & HR Executive.

3.  Client Servicing & Account Management

•  Act as the main operations liaison for assigned clients.

•  Address concerns and follow through on service recovery until the client is satisfied.

•  Build strong working relationships that support contract retention and renewal.

•  Provide periodic operational updates and reports to clients.

4.  Site Inventory, Equipment & Vendor Coordination

•  Monitor stock levels of cleaning consumables, chemicals and equipment across sites.

•  Arrange repairs, replacements and replenishment before shortages affect service.

•  Coordinate with vendors on equipment servicing and maintenance.

Site consumables and operational equipment sit with this role.

5.  Reporting &Continuous Improvement

•  Prepare site reports, incident logs and monthly operational summaries.

•  Track manpower utilisation and performance trends across contracts.

•  Recommend improvements to efficiency, cost control and service quality.

Requirements

Essential

•  Diploma or Degree in any discipline (Operations, Facilities Management or Building Services preferred).

•  Strong leadership and communication skills, with the confidence to supervise ground staff directly.

•  Practical problem-solving ability — you fix what is in front of you rather than escalating it.

•  Comfortable managing multiple sites and shifting priorities within the same day.

•  Willing to travel daily to client locations across Singapore.

•  Customer-service oriented, adaptable and proactive.

Advantageous

•  Experience in cleaning, facilities management, security, logistics or similar operations.

•  Familiarity with NEA cleaning standards, WSH requirements, bizSAFE or the Progressive Wage Model.

•  Class 3 driving licence and own transport.

•  Conversant in a second language commonly spoken by frontline crews.

Working Arrangements

We would rather be upfront about this than surprise you later:

•  Cleaning operations begin early. Expect early morning site starts on a regular basis.

•  This is a travelling role across multiple client sites, not a fixed-location job.

•  Occasional after-hours or weekend attendance is required for incidents, audits and mobilisations, on a shared rotation.

Why Join Zenith Facility Services

•  A key frontline role with direct impact on client satisfaction and contract retention.

•  Clear career pathway to Operations Supervisor and Operations Manager.

•  Direct working relationship with the CEO — your recommendations get heard and acted on.

•  A stable, growing company with long-term contracts across multiple sectors.

•  Competitive salary with performance incentives and funded training where applicable.

How to Apply

Call ************* or email your resume to *************

Please include your earliest start date and expected salary. Only shortlisted candidates will be contacted.