jobs in SHELL INFOTECH PTE. LTD.

全职 Credit Card Operation Support 工作, 薪水 up to SGD 2,400, SHELL INFOTECH PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

Credit Card Operation Support

SHELL INFOTECH PTE. LTD.

全职

Central Region (Singapore)

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工作地点

  • 60 PAYA LEBAR ROAD Central Region (Singapore) Singapore

职位描述

岗位职责

  • Provide 24 x 7 IT Operational support to production support teams including weekends and holidays.
  • Ready to work in rotation shifts.
  • Incident Management and Reporting
  • Recovery coordinator for involving the right parties and recording of chronological events
  • Point of escalation for support staff or management
  • Review all daily activities and ensure completion of shift duties for each team and proper handover
  • Monitoring and recovery of batch jobs
  • Perform health checks and alert management.
  • Coordinate DR testing.
  • Consolidate and analyse management reports for presentation.
  • Implement continuous improvements through automation tools, SRE (Site Reliability Engineering) principles.
  • Perform post-resolution follow-ups to ensure problems have been adequately resolved by the application team.
  • Ensure proper guidance, training and mentoring are given to new staff.
  • Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams.
  • Ensures on-time communication to stakeholders on application issues.
  • Facilitate and manage business/operations communication during critical issues.
  • Operating System knowledge: Linux / Solaris / AIX is an advantage.
  • Conversant with SQL.
  • Knowledge of Shell scripting and Job scheduling.

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