- Provide level 1 and level 2 technical support to users across multiple locations, both onsite and remotely.
- Diagnose and resolve hardware, software, network, and application issues in a timely manner.
- Support Windows 11, Microsoft 365 applications, mobile devices, and collaboration platforms.
- Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, Entra ID
(Azure AD), and intune.
- Manage user accounts, access rights, device enrolment, and endpoint policies.
- Install, configure, monitor, maintain, and support end-user devices, software, and network infrastructure.
- Manage incidents, service requests, and problem tickets through the ITSM platform while meeting SLA targets.
- Maintain accurate IT documentation, including infrastructure records, asset inventory, software licenses,
service subscriptions, and support contracts.
- Manage IT assets throughout their lifecycle, including procurement, development, maintenance, and disposal.
- Develop user guides, conduct end-user training, and promote cybersecurity awareness and IT best practices.
- Coordinate with vendors and service providers for support, maintenance, and procurement activities.
- Perform other duties and projects as assigned.
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Minimum 3 years of experience in IT support, desktop support, or systems administration.
- Hands-on experience administering Microsoft 365, including Exchange Online, Teams, SharePoint, Entra ID, and
Intune.
- Strong knowledge of Window 11, Active Directory, TCP/IP networking, and endpoint management.
- Excellent troubleshooting, communication, and customer service skills.
- Well-organized, self-motivated, and able to work independently in a fast-paced environment.
HL BUILDING MATERIALS PTE. LTD.
Hong Leong Asia Ltd.’s Building Materials unit (BMU) is one of the largest suppliers of essential building materials to the construction industry of Singapore. BMU sells all grades of ready-mixed concrete out of seven separate locations in Singapore. It is also the largest producer of precast concrete elements for public housing construction, all of which are fabricated in its factories in Singapore and Senai, Malaysia.
BMU imports and distributes cement in Singapore and also operates a granite quarry in Johor, Malaysia. BMU is reputable for the quality of its products, and for the reliability in its deliveries. The proof of this can be seen in the many buildings and infrastructure