全职 Zendesk Engineer 工作, 薪水 up to SGD 8,000, Esync Software Services 公司招聘中 - Ricebowl

Responsibilities:

• Administer and configure Zendesk: triggers, automations, macros, SLAs, views, routing, custom fields, and apps.
• Administer and configure JIRA: projects, workflows, schemes, permissions, automation rules, and dashboards.
• Design and build integrations between Zendesk, JIRA, Salesforce, and internal systems using webhooks, REST APIs, and middleware — e.g. syncing tickets to Salesforce cases/accounts so sales and support share a single customer view.
• Audit current workflows, identify inefficiencies, and deliver measurable improvements (deflection, handle time, routing accuracy).
• Implement and tune AI/automation features (e.g. Zendesk AI agents, intelligent triage) where they add value.
• Build reporting and dashboards (Zendesk Explore, JIRA dashboards) for support and engineering leadership.
• Document configurations and train internal admins so improvements are maintainable after the engagement.

Requirements:

• 2+ years administering Zendesk, JIRA, Salesforce, or comparable SaaS platforms (Freshdesk, ServiceNow, Intercom) — or equivalent technical aptitude and a track record of learning tools fast.
• Working knowledge of Salesforce data model and integration points (Cases, Accounts, Contacts; Salesforce REST/Bulk APIs, Flows) — or willingness to learn alongside our Salesforce admin team.
• Scripting/API skills: comfortable with REST APIs, webhooks, and basic JavaScript or Python.
• Process mindset: able to map a messy workflow, simplify it, and automate it.
• Strong communication: you will gather requirements from non-technical stakeholders and explain trade-offs clearly.
• Able to work independently within a security/compliance-conscious environment (access controls, change management, audit trails).
• Nice to have
• Zendesk Administrator, Atlassian (ACP), or Salesforce Administrator certification.
• Hands-on experience with Zendesk–Salesforce connectors (native integration or custom-built).
• Experience in fintech or another regulated industry.
• Experience with iPaaS/middleware (Workato, Zapier, n8n) or building Zendesk apps.
• Experience migrating or consolidating support tooling.

Pay: Up to $8,000.00 per month

Benefits:

• Health insurance
• Parental leave
• Professional development
• Promotion to permanent employee

Education:

• Bachelor's or equivalent (Required)

Experience:

• Zendesk: 2 years (Required)
• Jira: 2 years (Preferred)
• Salesforce: 2 years (Preferred)

Location:

• Singapore (Required)

Work Location: In person