全职 IT Executive (Desktop Support) 工作, 薪水, GOLDTECH RESOURCES PTE LTD 公司招聘中 - Ricebowl

We are looking for an IT Executive (Desktop Support) to provide day-to-day technical support to end users and ensure smooth operation of IT equipment and workplace systems.

This is an entry-level opportunity suitable for candidates who are keen to build their career in IT support and gain hands-on experience in desktop, hardware, software and user support.

Key Responsibilities

• Provide first-level technical support for desktops, laptops and other IT devices.
• Troubleshoot basic hardware, software and connectivity issues.
• Support Windows, Microsoft Office / Microsoft 365, Outlook and Teams.
• Set up and configure laptops, desktops, printers and other peripherals.
• Perform laptop/desktop imaging, software installation and basic configuration.
• Assist users with password resets, account access and common IT issues.
• Support basic Active Directory user account activities.
• Troubleshoot WiFi, LAN, VPN and network printer connectivity issues.
• Log, update and follow up on incidents and service requests through the ticketing system.
• Support IT equipment deployment, collection and replacement.
• Maintain IT asset and inventory records.
• Assist with onboarding and offboarding activities, including preparation and collection of IT equipment.
• Escalate more complex technical issues to senior engineers or relevant support teams.
• Maintain basic technical documentation and user guides.
• Provide good customer service and communicate clearly with end users.
• Perform other IT support duties as required.

Requirements

• Nitec / Higher Nitec / Diploma in Information Technology, Computer Science, Infocomm or related discipline.
• Fresh graduates are welcome to apply.
• Candidates with 1 to 2 years of IT/Desktop Support experience will have an advantage.
• Basic knowledge of Windows 10/11 and Microsoft Office / Microsoft 365.
• Basic understanding of Active Directory, networking, WiFi, LAN and VPN would be advantageous.
• Familiarity with desktop/laptop setup, troubleshooting and software installation.
• Good problem-solving skills and willingness to learn.
• Good communication and customer service skills.
• Able to work independently as well as within a team.
• Hands-on, responsible and service-oriented.

Please send your detailed resume in MS Word format to ************* with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability