Full Time Associate, Merchant Enablement Jobs, in Grab Singapore - Ricebowl

Get to Know the Team

The Singapore Operations team oversees, shapes, and grows Grab's business in Singapore. We develop strategies and operational capabilities that create meaningful value for our consumers, merchant-partners, and driver-partners.

Within Singapore Operations, the Merchant Operations team represents the voice of our merchant-partners. We identify opportunities to improve their experience, remove operational friction, and build scalable solutions that help merchants succeed on Grab while supporting sustainable business growth.

We work with teams across Business, Commercial, Product, Marketing, centralised operations teams to improve merchant journeys, strengthen operational excellence, and translate local insights into meaningful platform improvements.

Get to Know the Role

The Associate, Merchant Enablement is responsible for improving the experience of merchants after they are onboarded to Grab, with a particular focus on their early-life and ongoing lifecycle journey.

Rather than providing day-to-day merchant support directly, you will identify recurring merchant pain points, diagnose root causes, and design scalable solutions that help merchants become more confident, self-sufficient, and successful on the platform.

These solutions may include merchant incubation and education programmes, training initiatives, self-service resources, merchant communications, support journey improvements, product adoption initiatives, and targeted engagement programmes.

The Critical Tasks You Will Perform

Merchant Journey & Enablement

• Identify gaps in the post-onboarding and early merchant journey that affect merchant readiness and operational success.
• Design and execute incubation, training, education, and enablement programmes.
• Develop scalable resources that help merchants understand and effectively use Grab's platform.

Merchant Experience & Support

• Analyse merchant feedback, support trends, and operational data to identify recurring pain points and root causes.
• Improve how merchants access support and self-service solutions in partnership with GrabSupport, Product, and Operations teams.
• Translate recurring merchant issues into product, process, content, or programme improvements.

Product Adoption & Business Enablement

• Support merchant-facing product launches and business initiatives, ensuring merchant readiness and effective adoption.
• Bring merchant needs and operational considerations into product and go-to-market planning.
• Develop targeted interventions to increase adoption of relevant Grab tools, features, and programmes.

Scale & Continuous Improvement

• Define and track relevant merchant experience, adoption, and operational metrics to measure impact.
• Use performance insights to refine programmes and prioritise further improvements.
• Leverage automation, product enhancements, vendors, and outsourced operations to scale repeatable activities efficiently.

What Essential Skills You Will Need

• Bachelor's degree in a relevant discipline.
• Minimum 3 years of experience in operations, project/program management, or a similar role.
• Ability to diagnose ambiguous problems and develop practical solutions.
• Ability to manage projects end-to-end, from problem identification and solution design through execution and impact measurement.
• Strong stakeholder management and collaboration skills across cross-functional teams.
• A strong merchant or customer experience mindset.
• Comfortable working with ambiguity, managing multiple priorities, and adapting as business needs evolve.