全职 Solution Architect (ServiceNow) 工作, 薪水 up to SGD 10,000, Neutron Central Region (Singapore) 公司招聘中 - Ricebowl

Job Responsibilities

ServiceNow Platform Leadership

Solution Architecture & Migration:
Lead technical feasibility studies and drive the end-to-end migration strategy from legacy platforms (e.g., SharePoint, Nintex K2) to ServiceNow, ensuring seamless adoption and value delivery.

Performance & Predictive Analytics:
Design and manage ServiceNow Performance Monitoring and Predictive Analytics to deliver real-time operational insights into system health, user adoption, and process efficiency.

Agile Delivery & Scrum Leadership

Scrum Facilitation:
Serve as Scrum Master across delivery teams, leading standard ceremonies (sprint planning, daily stand-ups, reviews, retrospectives) to maintain a reliable delivery pace.

Backlog & Execution Management:
Partner with Product Owners to refine and prioritize the product backlog, proactively eliminating blockers to protect team velocity.

Agile Coaching & Metrics:
Champion agile practices, track key delivery metrics (velocity, burndown, release progress), and translate retrospective feedback into actionable improvements.

AI & Platform Innovation

AI Architecture & Strategy:
Architect and deploy ServiceNow AI capabilities (including NowAssist and Agentic AI) aligned with business objectives to elevate platform user experience.

Cross-Platform Integration:
Explore and execute integrations between ServiceNow AI and enterprise SaaS solutions (e.g., Microsoft Copilot, Workday, SAP, Coupa, Ivalua, Oracle).

Platform Evolution:
Oversee migration to the ServiceNow Protected Platform (SPP) and unlock advanced features like AI Agent Studio and Workflow Data Fabric.

Enterprise Architecture & Governance

Strategic Alignment:
Provide enterprise-wide architectural guidance to ensure ServiceNow solutions align with broader IT strategy and promote cross-business standardization.

Access & Licensing Optimization:
Streamline complex access control matrices to optimize licensing, reduce administrative overhead, and maintain strict security controls.

Vendor Oversight & QA:
Serve as the technical authority for vendor accountability—conducting rigorous counter-checks on instance upgrades, code quality, and adherence to best practices.

Requirements

ServiceNow Expertise:
Extensive experience designing, architecting, and administering ServiceNow enterprise environments, including legacy system migrations (SharePoint, Nintex K2).

AI & Integration Capabilities:
Demonstrated experience implementing ServiceNow AI features (NowAssist, Agentic AI, AI Agent Studio) and integrating ServiceNow with major SaaS platforms (e.g., SAP, Workday, Microsoft Copilot, Oracle).

Agile & Scrum Leadership:
Proven track record as a Scrum Master managing delivery teams, facilitating ceremonies, tracking agile metrics, and coaching stakeholders.

Enterprise Architecture & Governance:
Deep understanding of enterprise architecture principles, access control matrix optimization, and platform security standards (experience with ServiceNow Protected Platform is a strong plus).

Vendor Management & Technical QA:
Demonstrated ability to provide independent technical oversight, code reviews, and quality assurance for third-party vendor deliverables.

Communication & Stakeholder Management:
Excellent written and verbal communication skills with the ability to articulate technical concepts to senior leadership and non-technical business partners.
Neutron Pte. Ltd. is a software consultancy firm at the forefront of digital transformation. Our strength lies in user-centric product design and data-driven analysis, harmonized with a commitment to cybersecurity. Leveraging innovative technologies, we offer customized solutions that propel growth and efficiency. Neutron Pte. Ltd. - your trusted partner in navigating the digital landscape.