全职 Customer Relations Officer 工作, 薪水 up to SGD 3,800, SMART PROPERTY MANAGEMENT (SINGAPORE) PTE. LTD. 公司招聘中 - Ricebowl

Key Responsibilities

• Attend to residents', tenants', and visitors' enquiries in a professional and courteous manner.
• Handle feedback, complaints, and service requests, and ensure timely follow-up and resolution.
• Manage the reception counter and answer incoming telephone calls and emails.
• Assist residents with the booking of condominium facilities and related administrative matters.
• Receive and record deliveries, parcels, and documents where applicable.
• Coordinate with contractors, service providers, and relevant parties on maintenance and operational matters.
• Conduct routine inspections of the common property and report defects or maintenance issues.
• Follow up on work orders and ensure rectification works are completed satisfactorily.
• Maintain proper records, correspondence, and filing of documents.
• Support the Condominium Manager in the preparation of reports, notices, and estate communications.
• Assist in organising Council meetings, Annual General Meetings (AGMs), and resident engagement activities where required.
• Ensure compliance with condominium by-laws, safety regulations, and company policies.
• Perform any other duties assigned by the Condominium Manager or Management.

Requirements

• Minimum GCE 'N' Level, GCE 'O' Level, NITEC, Higher NITEC, Diploma, or equivalent.
• At least 1 year of customer service or property management experience is preferred.
• Fresh graduates or candidates with relevant customer service experience are welcome to apply.
• Good interpersonal and communication skills.
• Customer-oriented with a positive attitude and strong problem-solving skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Able to work independently and as part of a team.
• Willing to work on a rotating shift, weekends, and public holidays based on operational requirements.

Company Overview

Smart Property Management (Singapore) Pte Ltd has a team of dedicated and dynamic professionals with years of experience in real estate and property management and is well equipped with good knowledge of the rules and regulations governing Strata Title Management.

You can be assured that our team of professionals will, in their best capacity and ability, ensure that your property and facilities are maintained efficiently and effectively.

Our team is trained in handling feedback from owners and occupiers and can deliver sound advice upon analyzing issues and where necessary carry out prompt repairs/ rectifications to ensure the safety and pleasant living or work environment of the owners and occupiers.

We place emphasis on recognizing staff contributions and dedications and also provide continuous staff training to broaden their knowledge. This will enable them to provide a high level of quality in their services rendered to our customers.

Why Join Us

“Our people our most valued assets”

We hope to nurture them in a conducive and collaborative environment, and encourage them to achieve beyond their potential. At Smart Property Management, we take pride in building trusting and supportive relationships, and instil the right attitudes in our people. We are committed to providing both soft skills and in-depth product knowledge training for our people and pride ourselves in attracting and developing exceptional talent.