- Oversee daily outlet operations, ensuring smooth functioning and adherence to company standards and procedures
- Lead, motivate and manage the outlet team, including recruitment, training, scheduling and performance management
- Monitor and optimise outlet financial performance, including budgeting, cost control and revenue generation
- Ensure exceptional customer service standards are maintained across all customer touchpoints
- Develop and implement strategies to increase sales, customer retention and outlet profitability
- Maintain inventory management and stock control systems to minimise wastage and ensure product availability
- Ensure compliance with health, safety and hygiene regulations and company policies
- Handle customer complaints and concerns professionally to maintain customer satisfaction and loyalty
- Conduct regular staff meetings and provide coaching to enhance team performance and development
- Report on outlet performance metrics and prepare regular management reports
Pay: RM5,000.00 - RM6,000.00 per month
Work Location: On the road