- Provide first-level hands& feet support for laboratory software systems and instrument integrationplatforms.
- Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization.
- Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions).
- User Management Activities(E.g: User Creation, Modification & Deletions etc.)
- Hardware related PC/Network– Coordination with Desktop support team
- Vendor communications,coordination during the System Hardware failures & any other Maintenances
- Backup of the Standalone and Benchtop systems on regular basis
- Application Software upgrades on the standalone systems.
- Onboarding and off boarding Lab systems
- Monthly patching coordination.
- Backup & Restoration for the Lab systems
- Lac/es Configuration
- Update SOPs/ WIs
- Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC,spectrophotometers).
- Ensure accuratedocumentation of system configurations, user guides, and troubleshootingprocedures.
- Help maintain audit trailsand support data archival processes.
- Support compliance with GoodLaboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDAregulations.
- Ensure systems are validated and maintained according to SOPs and validation protocols.
- Work closely with lab analysts, QA, and IT teams to resolve system-related issues.
- Participate in cross-functional meetings to improve lab workflows and system performance.
- Support Audits Queries from the LAB IT side.
Job Requirements
- Holds a Bachelor’s degree
- GxP Compliance Knowledge –Strong understanding of Good Practice (GxP) regulations and their application in a regulated environment.
- Computer System Validation(CSV) – Proficient in validation principles, protocols, and documentation for computerized systems.
- Laboratory Instrumentation Expertise – Solid understanding of laboratory instruments and their operational principles.
- Analytical Techniques Knowledge – Familiarity with various analytical methods used in lab testing and analysis.
- Lab Software Systems Proficiency – Working knowledge of software platforms used to manage laboratory data and workflows.
- Problem-Solving Skills –Ability to identify, analyze, and resolve technical or process-related issueseffectively.
- Communication Skills –Strong verbal and written communication for cross-functional collaboration anddocumentation.
- SOP Adherence &Regulatory Compliance – Ability to work within regulated environments while strictly following Standard Operating Procedures.
- Ticketing System Proficiency(ServiceNow/Remedy) – Hands-on experience managing tickets, incidents, or service requests using ITSM tools.
- Quality Management Process Knowledge (Problem/Deviation/Change/CAPA) – Working knowledge of quality management processes including deviation handling, change control, and CAPA management.
Interested applicants, please send your updated resume to ••••************* or APPLY NOW!
We regret that only shortlisted candidates will be notified.
Jayden Ong | R24119451
EA Licence No. 23C1980