全职 Application Support Analyst 工作, 薪水, GOLDTECH RESOURCES PTE LTD 公司招聘中 - Ricebowl

Job Overview

We are looking for a proactive and operations-focused Analyst to support business applications and operational systems within a fast-paced guest services environment.

This role will work closely with operations teams to support system enhancements, business process improvements, and daily application support across attractions, guest access, ticketing, and resort service platforms.

The ideal candidate should possess strong business analysis skills with exposure to operational systems in hospitality, attractions, customer service, or related environments.

Key Responsibilities

Business & System Analysis

• Gather and analyze business and operational requirements from stakeholders
• Translate business needs into functional specifications and system enhancement requirements
• Support system improvement initiatives to enhance operational efficiency and guest experience
• Work closely with technical teams and vendors on system changes and enhancements

Operations & Application Support

• Support daily operations for business applications related to attractions, ticketing, guest access, and resort services
• Investigate and troubleshoot application or system-related issues
• Coordinate with vendors and internal support teams for issue resolution and system maintenance
• Monitor system performance and support operational continuity

Stakeholder Coordination

• Liaise with operations teams, business users, and vendors to ensure smooth project delivery
• Conduct user requirement discussions, system testing, and user acceptance testing (UAT)
• Prepare functional documentation, workflow diagrams, and user guides
• Support system rollout, enhancement activities, and process improvement initiatives

Requirements

• Diploma or Degree in Information Technology, Business Information Systems, or related discipline
• Experience in Business Analysis, System Analysis, or Application Support roles
• Exposure to operational systems, customer-facing platforms, or service-related applications
• Experience supporting ticketing systems, guest access systems, hospitality, attractions, or service operations will be an advantage
• Strong communication and stakeholder management skills
• Ability to coordinate across operations, business, and technical teams
• Experience in UAT, requirements gathering, and functional documentation preferred

Preferred Background

Candidates with experience in the following environments are encouraged to apply:

• Hospitality
• Attractions / Theme Parks
• Retail Operations
• F&B Operations
• Customer Service Platforms
• Ticketing or Access Control Systems

Please send your detailed resume in MS Word format to ************* with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability