Responsibility
1.Server & Virtualisation Support
- Manage and support server and virtualisation environments.
- Perform basic server administration, maintenance, reboots, and troubleshooting.
- Support VMware environments, including virtual machines and user access/permissions.
- Monitor server performance and troubleshoot connectivity or performance issues.
2. Storage & Backup Support
- Monitor and troubleshoot storage systems, storage arrays, controllers, and related infrastructure.
- Perform routine health checks, diagnostics, configuration backups, and firmware/patching activities.
- Support storage provisioning, including volumes, LUNs, and shares.
- Support backup and restoration activities and resolve backup-related issues.
3. Incident, Security & Vendor Coordination
- Perform technical troubleshooting and resolve server and storage incidents.
- Conduct initial triage of server alerts and escalate unresolved issues to relevant teams or vendors.
- Coordinate with OEM/distributor/vendor support for hardware and software issues.
- Assist with OS hardening, patch management, and monitoring of unauthorized access attempts.
- Maintain technical documentation, incident records, and periodic server/storage health reports.
4. Active Directory & GPO Support
- Perform user and group administration, permissions management, and general Active Directory housekeeping.
- Support changes to directory structures, sites, and replication.
- Assist with the implementation and maintenance of Group Policy Objects (GPO).
- Troubleshoot GPO-related issues and maintain documentation and backup/version control.
Requirement
- Diploma or Degree in IT, Computer Science, Network Engineering, System Administration, or a related field.
- 1–2 years of relevant experience in server, storage, virtualisation, or infrastructure support.
- Knowledge of Windows Server, VMware, storage systems, backup, and Active Directory.
- Experience in server troubleshooting, VM support, storage monitoring, backup/restoration, and incident resolution.
- Basic knowledge of OS hardening, patch management, and GPO.
- Good problem-solving and analytical skills.
- Able to work independently and provide technical support.
- Good communication and coordination skills when working with users, internal teams, and vendors.
Benefits
- Yearly bonus - min 3 months, based on KPI achievement
- KWSP / SOCSO included
- Min 12 annual leave per year
- We provide medical coverage
- Yearly Team Building/Annual Dinner
Job Type: Contract
Pay: RM3,500.00 - RM4,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Education:
- Diploma/Advanced Diploma (Preferred)
Work Location: In person