全职 CUSTOMER SERVICE MANAGER 工作, 薪水 up to SGD 12,000, MARTINO AGENCY 公司招聘中 - Ricebowl

We are looking for a proactive and customer-focusedCustomer Service Manager to join our team. As a Customer Service Manager, youwill be responsible for leading a customer support team, improving serviceprocesses, and ensuring high levels of customer satisfaction.

Responsibilities:

• Oversee daily customer service operations and team performance.

• Train, mentor, and develop customer support representatives.

• Handle customer escalations and complex service issues.

• Develop and implement customer service policies and best practices.

• Analyze customer feedback to identify service improvement opportunities.

• Collaborate with sales, marketing, and product teams to improve customerexperience.

• Manage customer support tools

• Ensure compliance with company policies and industry regulations.

• Stay updated on customer service trends and technologies.

Qualifications:

• Provenexperience as a Customer Service Manager or Support Lead.

• Excellentproblem-solving and conflict resolution skills.

• Abilityto lead, train, and motivate a support team.

• Strongcommunication and interpersonal skills.

• Experiencein analyzing customer data and implementing service improvements.

• Abilityto handle high-pressure situations and escalations.