全职 Sales - Customer Experience Executive 工作, 薪水 up to SGD 5,000, Vasari (Singapore) Pte. Ltd. North-east Region (Singapore) 公司招聘中 - Ricebowl

Digital Sales & Customer Engagement Manage enquiries received through digital channels including website, social media, WhatsApp Business and CRM platforms. Qualify sales leads and maintain accurate customer information using Customer Relationship Management (CRM) software. Convert digital enquiries into showroom appointments and project consultations. Follow up with customers using digital communication tools throughout the sales journey. Customer Experience Management Deliver a premium showroom experience for homeowners, interior designers and architects. Conduct product consultations and recommend suitable decorative wall finishes based on customers' design requirements. Provide professional product advisory on lime paint, lime plaster and textured wall solutions. Build long-term customer relationships through excellent after-sales support.

Omni-channel Sales Operations Coordinate customer interactions across showroom visits, website enquiries, social media and messaging platforms. Ensure a seamless customer journey across multiple touchpoints. Support online and offline promotional campaigns to increase customer engagement. CRM & Sales Analytics Update customer interactions, quotations and project progress in the CRM system. Monitor sales pipeline performance and conversion rates. Generate sales activity reports and assist management in analysing customer trends. Utilise customer data to improve follow-up strategies and customer retention. Project Coordination Coordinate project schedules with operations and installation teams. Ensure smooth project execution from consultation to completion. Maintain communication with clients throughout project delivery. Product & Market Knowledge Develop expertise in decorative wall finishes, interior styling and sustainable building materials. Stay updated on interior design trends, customer preferences and market developments. Participate in continuous product and technical training. Digital Marketing Support Support digital marketing campaigns by following up on campaign-generated leads. Assist in collecting customer testimonials, project photographs and online reviews. Collaborate with the marketing team to improve lead conversion from digital platforms.

Required Competencies The successful candidate will develop competencies in: Customer Relationship Management (CRM) Digital Sales Customer Experience Management Product Advisory Omni-channel Sales Data Analytics Sales Pipeline Management Project Coordination Interior Design Knowledge Sustainable Product Knowledge After-sales Service Excellence Communication & Presentation Skills Career Progression Sales & Customer Experience Executive Senior Sales Consultant Sales Team Leader Business Development Manager Sales Manager