- Loyang Southeast (Singapore) Singapore
全职 Service Coordinator (Engineering MNC, East location) 工作, 薪水 up to SGD 4,500, QUANTUM LEAP CAREER CONSULTANCY PTE. LTD. Southeast (Singapore) 公司招聘中 - Ricebowl
Service Coordinator (Engineering MNC, East location)
QUANTUM LEAP CAREER CONSULTANCY PTE. LTD.
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职位描述
岗位职责
We are seeking a proactive and detail-oriented Service Coordinator to support our daily service operations.
Key Responsibilities
Serve as the main contact point for customer enquiries and complaints via phone, email, or fax, ensuring timely follow-up and resolution.
Prepare and process quotations, job orders, and service charge documentation.
Schedule and prioritize customer service requests based on urgency and available resources.
Coordinate with field service engineers, subcontractors, customers, and relevant authorities to ensure services are completed on schedule and to customer satisfaction.
Maintain accurate service documentation, including reports, customer feedback, and service records, and ensure all data is updated in the system.
Track service history and follow up with customers to confirm satisfaction after service completion.
Provide regular account updates and progress reports to the Service Manager
Monitor recurring service issues or complaints and suggest process improvements to enhance service delivery.
Identify potential opportunities for follow-up services, upgrades, or maintenance based on customer needs.
Support customer audits and inspections by preparing and providing necessary documentation.
Handle administrative tasks such as preparing service request forms, purchase orders, and shipping documents.
Manage material and parts requisition for subcontractors, technicians, or engineers.
Ensure all records, schedules, and filing systems are well maintained and organized.
Coordinate project and service schedules for all service personnel.
Manage warranty claims for various equipment.
Skills & Competencies
Proficient in Microsoft Office (Word, Excel, Outlook).
Strong coordination and communication skills.
Organized, detail-oriented, and able to multitask effectively.
EA Personnel Name: Gareth Leong
EA Personnel No: R1329390
EA License No: 11C5883
Key Responsibilities
Serve as the main contact point for customer enquiries and complaints via phone, email, or fax, ensuring timely follow-up and resolution.
Prepare and process quotations, job orders, and service charge documentation.
Schedule and prioritize customer service requests based on urgency and available resources.
Coordinate with field service engineers, subcontractors, customers, and relevant authorities to ensure services are completed on schedule and to customer satisfaction.
Maintain accurate service documentation, including reports, customer feedback, and service records, and ensure all data is updated in the system.
Track service history and follow up with customers to confirm satisfaction after service completion.
Provide regular account updates and progress reports to the Service Manager
Monitor recurring service issues or complaints and suggest process improvements to enhance service delivery.
Identify potential opportunities for follow-up services, upgrades, or maintenance based on customer needs.
Support customer audits and inspections by preparing and providing necessary documentation.
Handle administrative tasks such as preparing service request forms, purchase orders, and shipping documents.
Manage material and parts requisition for subcontractors, technicians, or engineers.
Ensure all records, schedules, and filing systems are well maintained and organized.
Coordinate project and service schedules for all service personnel.
Manage warranty claims for various equipment.
Skills & Competencies
Proficient in Microsoft Office (Word, Excel, Outlook).
Strong coordination and communication skills.
Organized, detail-oriented, and able to multitask effectively.
EA Personnel Name: Gareth Leong
EA Personnel No: R1329390
EA License No: 11C5883
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