兼职 IT Trainer - IT Support Trainer 工作, 薪水 up to SGD 3,900, AAT TRAINING HUB PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

Job Title: IT Trainer / IT Support Trainer

AAT Training Hub Pte Ltd

is seeking an experienced

IT Trainer / IT Support Trainer

to conduct practical IT troubleshooting and problem-solving training for adult learners.

The trainer should have hands-on professional experience in

IT systems, end-user support and workplace technology

, with the ability to explain technical concepts clearly to participants with basic IT proficiency and limited technical backgrounds.

Key Responsibilities

Deliver instructor-led and hands-on IT troubleshooting training for adult learners.

Teach structured troubleshooting, problem analysis and root-cause identification.

Conduct practical training on Windows hardware and software troubleshooting, including startup, login, performance, printer, USB and peripheral issues.

Guide participants in troubleshooting basic LAN, Wi-Fi and IP connectivity issues.

Facilitate troubleshooting of Microsoft 365 and common workplace applications, including Outlook, Teams, Word, Excel and PowerPoint.

Cover common file-access, browser, password, authentication and multi-factor authentication issues.

Guide participants in recognising phishing, suspicious emails, unusual system behaviour and basic indicators of potential malware.

Facilitate scenario-based troubleshooting and practical problem-solving exercises.

Teach proper incident documentation and appropriate escalation to IT support.

Adapt technical explanations to non-technical and general end-user audiences.

Requirements

Diploma or Degree in

Information Technology, Computer Science, Information Systems, Computer Engineering, Networking

or a related discipline.

Relevant professional experience in

IT support, desktop/end-user support, technical support, IT systems or workplace technology

.

Practical knowledge of

Windows troubleshooting, computer hardware/software and peripheral devices

.

Working knowledge of

LAN, Wi-Fi and basic network/IP troubleshooting

.

Familiarity with

Microsoft 365

, including Outlook, Teams, Word, Excel and PowerPoint.

Understanding of common

user-access, authentication, MFA and basic cybersecurity-related issues

.

Strong troubleshooting, analytical and problem-solving skills.

Able to explain technical concepts clearly to participants without advanced IT backgrounds.

Comfortable conducting

hands-on demonstrations and practical troubleshooting exercises

.

Good communication, presentation and facilitation skills.

Adult-learning/trainer qualification such as

ACLP/ACTA or equivalent is an advantage

.

Relevant Microsoft, CompTIA, networking, cybersecurity or IT support certifications would be an advantage.

Preferred Experience

Candidates with prior experience as an

IT Trainer, IT Support Engineer, Desktop Support Engineer, Technical Support Specialist, Systems Support Engineer, Network Support Engineer or IT Executive

with training/facilitation responsibilities are preferred.

Experience conducting corporate or adult-learning programmes and developing practical IT troubleshooting scenarios will be an advantage.
AAT Training Hub is a leading educational institution committed to delivering holistic learning experiences through a competency-based curriculum. Leveraging advanced educational technologies, we aim to create impactful programs tailored to learners of all levels.

As part of our vision, we uphold the highest standards in training by implementing accredited procedures and applying proven methodologies. We are proud to be certified under ISO 45001 and ISO 29993 standards and recognized as a BizSafe STAR organization, demonstrating our dedication to quality, safety, and excellence.

We currently operate 7 training centres in Singapore, conducting over 50 courses accredited by MOM/SCDF/SFA/WSQ and also conduct Diploma courses in Engineering.