- Geylang Southeast (Singapore) Singapore
全职 Client Relations Representative 工作, 薪水 up to SGD 3,200, BYD BY 1826 (SUNTEC) PTE. LTD. Southeast (Singapore) 公司招聘中 - Ricebowl
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Company Overview:
BYD by 1826 is an innovative fusion of automotive excellence and culinary artistry, redefining the car ownership experience in Singapore. With concept stores at Zhongshan Park and Suntec City, we combine the relaxed yet premium dining experience of the 1826 Restaurant with exclusive showrooms showcasing BYD's latest electric vehicles.
Job Summary:
We are looking for a dedicated, adaptable, and service-oriented Client Relations Representative with strong attention to detail and excellent communication skills, both face-to-face and across online and offline channels. In this role, you will serve as the primary point of contact for clients, handling enquiries with professionalism, building strong customer relationships, resolving issues, and driving customer satisfaction and loyalty across both automotive and lifestyle touchpoints. The ideal candidate thrives in a fast-paced, dynamic, and ever-evolving environment, demonstrating flexibility, adaptability, and a proactive mindset while managing changing priorities and delivering exceptional customer experiences.
Key Responsibilities:
Automotive Support & Operations
Coordinate car delivery pack creation and delivery to automotive outlets, ensuring accuracy and timeliness.
Assist with vehicle-related and lifestyle inquiries (E.g. Pricing, specifications, promotions) and outlet reservations via phone, email, and in-person.
Client Relations & Engagement
Assist in communications and follow-ups with customers via our helpdesk and CRM channels, ensuring timely and quality responses.
Respond to customer inquiries across online platforms (Google Reviews, Facebook, Instagram, Helpdesk Email, WhatsApp, voice calls & CRM systems).
Address F&B-related queries such as outlet bookings and lifestyle privileges.
Proactively follow up with clients to nurture satisfaction and long-term loyalty.
Documentation & Administrative Support
Maintain organized and detailed records of client interactions, orders, and deliveries in the CRM system.
Update databases and files for compliance and reporting.
Issue Resolution & Feedback
Handle customer complaints and escalations professionally, exercising sound judgement when resolving issues and escalating matters appropriately.
Collect and share customer feedback to support continuous service improvement.
Ad-Hoc Tasks
Assist with cross-departmental projects (Sales, Marketing, F&B partnerships).
Perform additional duties as assigned by management.
Qualifications
Diploma in Business Administration or a related field.
Proven experience in an customer service, client relations, hospitality, retail or a related service-oriented role.
Proficiency in Microsoft Office Suite and office management software.
Excellent organizational and multitasking abilities.
Strong written and verbal communication skills.
Ability to work independently and collaboratively.
High attention to detail and strong problem-solving skills.
Ability to remain calm, professional and empathetic when handling difficult or sensitive customer situations.
Benefits
Competitive salary and performance-based incentives
Opportunities for career growth and professional development
Access to exclusive automotive lifestyle events and brand experiences
Comprehensive benefits package
Company Name
: BYD by 1826
About Us
:
Welcome to BYD by 1826, a distinctive fusion of casual-premium dining and automotive retail, offering a remarkable experience that caters to both food lovers and car enthusiasts. Building upon the successful concept of the highly-regarded 1826 Restaurant (Boat Quay), BYD by 1826 represents an innovative union of style, functionality, and sophistication.
Situated in the city's vibrant heart, our two concept stores (Boat Quay and Suntec City) combines the relaxed yet premium dining experience of the 1826 Restaurant with an exclusive showroom showcasing BYD, a globally celebrated manufacturer of electric vehicles and state-of-the-art automotive technology. BYD is currently the world’s largest electric vehicle manufacturer, overtaking Tesla in 2022. With this new concept, we lead the way in delivering a unique, integrated dining and shopping encounter.
What We Do
:
BYD by 1826 provides guests with the opportunity to delight in exceptional cuisine in a laid-back yet elegant atmosphere, while simultaneously discovering an array of BYD's most advanced and innovative electric vehicles. We seamlessly blend two traditionally separate experiences into a cohesive and memorable event.
Our restaurant features culinary creations from top-notch chefs; who take pride in developing a diverse menu inspired by seasonal ingredients and global food trends. Our auto showroom presents an impressive collection of BYD vehicles, complete with a team of well-informed, passionate sales professionals always ready to assist and educate.
Our Culture
:
Our pursuit of excellence defines every aspect of our work. Our team consists of dynamic, enthusiastic, and forward-thinking individuals with a deep appreciation for food and automotive culture. We cherish diversity, collaboration, and mutual respect, fostering an environment that promotes professional growth and development.
Join Us
:
Whether your passion lies in crafting unique gastronomic experiences or in bringing the latest in electric vehicle technology to the public, we encourage you to explore our open positions. We're continuously on the lookout for skilled individuals who thrive in a fast-paced, creative, and customer-focused environment.
Join BYD by 1826 and play a pivotal role in reshaping the conventional boundaries of dining and retail.
BYD by 1826 is an innovative fusion of automotive excellence and culinary artistry, redefining the car ownership experience in Singapore. With concept stores at Zhongshan Park and Suntec City, we combine the relaxed yet premium dining experience of the 1826 Restaurant with exclusive showrooms showcasing BYD's latest electric vehicles.
Job Summary:
We are looking for a dedicated, adaptable, and service-oriented Client Relations Representative with strong attention to detail and excellent communication skills, both face-to-face and across online and offline channels. In this role, you will serve as the primary point of contact for clients, handling enquiries with professionalism, building strong customer relationships, resolving issues, and driving customer satisfaction and loyalty across both automotive and lifestyle touchpoints. The ideal candidate thrives in a fast-paced, dynamic, and ever-evolving environment, demonstrating flexibility, adaptability, and a proactive mindset while managing changing priorities and delivering exceptional customer experiences.
Key Responsibilities:
Automotive Support & Operations
Coordinate car delivery pack creation and delivery to automotive outlets, ensuring accuracy and timeliness.
Assist with vehicle-related and lifestyle inquiries (E.g. Pricing, specifications, promotions) and outlet reservations via phone, email, and in-person.
Client Relations & Engagement
Assist in communications and follow-ups with customers via our helpdesk and CRM channels, ensuring timely and quality responses.
Respond to customer inquiries across online platforms (Google Reviews, Facebook, Instagram, Helpdesk Email, WhatsApp, voice calls & CRM systems).
Address F&B-related queries such as outlet bookings and lifestyle privileges.
Proactively follow up with clients to nurture satisfaction and long-term loyalty.
Documentation & Administrative Support
Maintain organized and detailed records of client interactions, orders, and deliveries in the CRM system.
Update databases and files for compliance and reporting.
Issue Resolution & Feedback
Handle customer complaints and escalations professionally, exercising sound judgement when resolving issues and escalating matters appropriately.
Collect and share customer feedback to support continuous service improvement.
Ad-Hoc Tasks
Assist with cross-departmental projects (Sales, Marketing, F&B partnerships).
Perform additional duties as assigned by management.
Qualifications
Diploma in Business Administration or a related field.
Proven experience in an customer service, client relations, hospitality, retail or a related service-oriented role.
Proficiency in Microsoft Office Suite and office management software.
Excellent organizational and multitasking abilities.
Strong written and verbal communication skills.
Ability to work independently and collaboratively.
High attention to detail and strong problem-solving skills.
Ability to remain calm, professional and empathetic when handling difficult or sensitive customer situations.
Benefits
Competitive salary and performance-based incentives
Opportunities for career growth and professional development
Access to exclusive automotive lifestyle events and brand experiences
Comprehensive benefits package
Company Name
: BYD by 1826
About Us
:
Welcome to BYD by 1826, a distinctive fusion of casual-premium dining and automotive retail, offering a remarkable experience that caters to both food lovers and car enthusiasts. Building upon the successful concept of the highly-regarded 1826 Restaurant (Boat Quay), BYD by 1826 represents an innovative union of style, functionality, and sophistication.
Situated in the city's vibrant heart, our two concept stores (Boat Quay and Suntec City) combines the relaxed yet premium dining experience of the 1826 Restaurant with an exclusive showroom showcasing BYD, a globally celebrated manufacturer of electric vehicles and state-of-the-art automotive technology. BYD is currently the world’s largest electric vehicle manufacturer, overtaking Tesla in 2022. With this new concept, we lead the way in delivering a unique, integrated dining and shopping encounter.
What We Do
:
BYD by 1826 provides guests with the opportunity to delight in exceptional cuisine in a laid-back yet elegant atmosphere, while simultaneously discovering an array of BYD's most advanced and innovative electric vehicles. We seamlessly blend two traditionally separate experiences into a cohesive and memorable event.
Our restaurant features culinary creations from top-notch chefs; who take pride in developing a diverse menu inspired by seasonal ingredients and global food trends. Our auto showroom presents an impressive collection of BYD vehicles, complete with a team of well-informed, passionate sales professionals always ready to assist and educate.
Our Culture
:
Our pursuit of excellence defines every aspect of our work. Our team consists of dynamic, enthusiastic, and forward-thinking individuals with a deep appreciation for food and automotive culture. We cherish diversity, collaboration, and mutual respect, fostering an environment that promotes professional growth and development.
Join Us
:
Whether your passion lies in crafting unique gastronomic experiences or in bringing the latest in electric vehicle technology to the public, we encourage you to explore our open positions. We're continuously on the lookout for skilled individuals who thrive in a fast-paced, creative, and customer-focused environment.
Join BYD by 1826 and play a pivotal role in reshaping the conventional boundaries of dining and retail.
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