Operations Supervisor– VR Entertainment Outlet
We are looking for an experienced and responsible Outlet Supervisor to oversee the daily operations of our VR entertainment outlet in Genting Highlands.
Key Responsibilities
- Oversee and manage the daily operations of the outlet.
- Lead, supervise, and manage outlet staff.
- Handle staff scheduling, attendance, training, and performance.
- Ensure excellent customer service and a positive customer experience.
- Monitor daily sales, revenue, and outlet performance.
- Achieve sales targets and improve overall outlet performance.
- Handle customer enquiries, feedback, and complaints professionally.
- Ensure the outlet is clean, organised, and operating according to company standards.
- Monitor VR equipment and report technical or operational issues promptly.
- Manage basic inventory and outlet supplies.
- Prepare daily/weekly operational and sales reports.
- Ensure company policies, safety procedures, and operational standards are followed.
- Assist the management team with new outlet setup and future expansion.
Requirements
- At least 2 years of relevant supervisory or management experience.
- Experience in Retail, F&B, Hospitality, Entertainment, or a similar industry is preferred.
- Strong leadership and communication skills.
- Responsible, proactive, and able to work independently.
- Good problem-solving and customer service skills.
- Comfortable working in a fast-paced entertainment environment.
- Willing to work on weekends and public holidays when required.
- Able to work in Genting Highlands.
Language Requirements
- Fluent Mandarin and English are required.
- Mandarin is essential for communicating with our Mandarin-speaking customers and team members.
- Strong communication and interpersonal skills.
- Mandarin-speaking candidates are strongly encouraged to apply.
Benefits
- RM6,500 – RM7,000 basic salary + commission
- Accommodation provided
- Opportunity to grow with a new and expanding VR entertainment business.
- Career advancement opportunities as the company expands to more outlets across Malaysia.
职位类型:全职
薪资: RM6,500.00至RM7,000.00(每月 )
Work Location: 现场办公