- Singapore Singapore
全职 Associate Engineer (Tier 1.5) 工作, 薪水, Singtel 公司招聘中 - Ricebowl
工作地点
职位描述
岗位职责
Date: 26 Aug 2026
Location: Singapore, Singapore
#job-location.job-location-inline { display: inline; }
Company: Singtel Group
An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.
Provide First Call Resolution (FCR) technical support to SingTel Enterprise customers via phone and email
Log reported faults into ticketing system
Provide helpdesk support for general services
Provide 1.5 indepth level troubleshooting for IPVPN and MS Services
Manage proactive monitoring service within the targeted Service Level
Provide timely updates to customers on the status of outstanding issues within targeted Service Level
Manage customers fault enquires and provide quality assistance
Manage incident ticket queue within target defined
Support team KPI to meet Time to Restore
Manage coordination within inter-cross operational supports to ensure speedy fault resolution
Provide escalation to relevant party on prolong outages.
Manage email within the targeted Service Level
Manage customers special requirements and processes
Manage coordination within inter-cross operational supports to ensure speedy fault resolution
Review and improve operational processes to enable operations staff to operate effectively.
Location: Singapore, Singapore
#job-location.job-location-inline { display: inline; }
Company: Singtel Group
An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.
Provide First Call Resolution (FCR) technical support to SingTel Enterprise customers via phone and email
Log reported faults into ticketing system
Provide helpdesk support for general services
Provide 1.5 indepth level troubleshooting for IPVPN and MS Services
Manage proactive monitoring service within the targeted Service Level
Provide timely updates to customers on the status of outstanding issues within targeted Service Level
Manage customers fault enquires and provide quality assistance
Manage incident ticket queue within target defined
Support team KPI to meet Time to Restore
Manage coordination within inter-cross operational supports to ensure speedy fault resolution
Provide escalation to relevant party on prolong outages.
Manage email within the targeted Service Level
Manage customers special requirements and processes
Manage coordination within inter-cross operational supports to ensure speedy fault resolution
Review and improve operational processes to enable operations staff to operate effectively.
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