jobs in Bridge International Asia Sdn Bhd

全职 Account Coordinator 工作, 薪水, Bridge International Asia Federal Territory 公司招聘中 - Ricebowl

Account Coordinator

Bridge International Asia Sdn Bhd

全职

KL City, Federal Territory

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工作地点

  • Kuala Lumpur Federal Territory Malaysia

职位描述

岗位职责

Job Responsibility

What You’ll Do

  • Be the primary contact for assigned accounts; understand goals, use cases, and success metrics
  • Drive retention & growth: QBRs, health checks, flag risks, surface upsell/cross-sell with Sales
  • Resolve issues by coordinating with Product/Tech/Ops; follow through to closure
  • Guide clients on onboarding, processes, and product updates
  • Prepare quotes/proposals/renewal packs, assist with procurement paperwork
  • Act as the Voice of Customer to help improve product & policies
  • Meet SLA targets (response/resolution) and protect data confidentiality

Nice to Have

  • Experience in SaaS / marketplace / domain & internet services / IT services
  • Basic analysis & presentation skills (pivot tables, QBR/ROI decks)

Requirements

Job Requirements

  • 1–3 yearsin Client Success/Account Management/Customer Servicewith exposure to BD/Sales (B2B preferred)
  • BD/Sales experience is a strong plus (prospecting, pipeline follow-up, renewals/upsells)
  • Strong communication in English; Malayis an advantage,Mandarin is required to effectively communicate with Mandarin-speaking clients.
  • Comfortable with CRM (HubSpot/Salesforce), spreadsheets, and ticketing/chat tools
  • Customer-first, organized, detail-oriented; solid follow-through and problem-solving

Job Benefits

  • Annual Leave
  • EPF
  • Medical and Hospitalisation Leave
  • EIS
  • Annual Bonus
  • Medical Insurance
  • Training Provided

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