Restaurant Manager
Location: KIP Mall Tampoi, Johor, Malaysia
Salary: RM2,800 – RM3,200/month
Working Hours: 8 hours per shift
Working Days: 6 days per week
Shift: 3 shifts per day
Overtime: Available for additional hours beyond 8 hours/day
Role Overview
We are looking for a Restaurant Manager to oversee the overall operations and performance of a fast-paced restaurant outlet. The role is responsible for leading the restaurant team, achieving sales targets, managing operational costs, maintaining food safety standards, and ensuring excellent customer service.
The ideal candidate is a hands-on and people-oriented leader who can effectively manage daily operations while maintaining high standards of service, quality, and efficiency.
Key Responsibilities
- Oversee the overall daily operations of the restaurant outlet, including opening and closing procedures, kitchen flow, counter service, and order fulfillment.
- Lead, train, schedule, and motivate restaurant staff to maintain strong team performance.
- Monitor outlet sales performance and drive the team to achieve sales targets and operational KPIs.
- Manage labor costs, food costs, inventory, and daily food wastage.
- Conduct regular stock counts and ensure timely ordering of ingredients, packaging, and operational supplies.
- Maintain high standards of food quality, safety, hygiene, and cleanliness in accordance with company standards and regulations.
- Handle customer feedback and complaints professionally and ensure appropriate resolutions.
- Monitor cash handling, POS operations, and daily cash reconciliation procedures.
- Identify operational issues and implement solutions to improve outlet efficiency and service quality.
- Coach and develop team members to improve their performance and support succession planning.
- Coordinate with vendors and relevant stakeholders to ensure smooth restaurant operations.
- Ensure company policies, procedures, promotions, and operational standards are consistently implemented.
- Prepare and monitor operational reports and provide updates on outlet performance to management.
Job Requirements
- Minimum SPM or equivalent qualification.
- Diploma or degree in Hospitality, Business, F&B, or a related field is an advantage.
- 1–3 years of experience in food service, restaurant operations, or a fast-paced supervisory environment.
- Previous experience managing or supervising a restaurant team is preferred.
- Strong leadership and people-management skills.
- Good communication and interpersonal skills.
- Basic understanding of sales targets, budgeting, labor costs, food costs, and inventory control.
- Strong problem-solving and decision-making abilities.
- Customer-oriented with a hands-on approach to restaurant operations.
- Able to work effectively under pressure in a fast-paced environment.
- Willing to work shifts, weekends, and public holidays.
- Able to stand for extended periods during working hours.
Pay: RM2,800.00 - RM3,200.00 per month
Work Location: In person