Sales Administration Responsibilities
Customer Enquiries & Orders
Attend to customer enquiries and orders promptly and accurately via phone, email and messaging.
Follow up on enquiries, quotations and outstanding payments, and handle customer feedback or complaints professionally.
Quotations, Invoices & Payments
Prepare quotations, sales orders and invoices, ensuring all details and pricing are accurate and approved.
Monitor outstanding payments and escalate overdue or disputed accounts where necessary.
Order & Warehouse Coordination
Prepare order documents such as gift messages, packing lists and delivery orders
Coordinate with warehouse, logistics and retail teams to ensure orders are packed and delivered accurately and on time.
Records, Stock & Reporting
Maintain accurate customer records, order trackers and sales dashboards.
Check stock availability and flag shortages, delays or order changes promptly.
Corporate & General Support
Support corporate, bulk and festive orders, including quotations, order coordination, delivery arrangements and required documentation.
Maintain confidentiality of customer and company information, comply with company policies, and perform other administrative duties as assigned.
Job Requirements
• Minimum 3 years of experience in sales administration or retail operations
• Proficient in MS Office applications, particularly Excel and PowerPoint
• Singaporeans and PR preferred