全职 Duty Manager 工作, 薪水, Dnata Singapore Pte. Ltd. Southeast (Singapore) 公司招聘中 - Ricebowl

Summary

The Duty Manager oversees ramp and baggage operations on a shift basis, ensuring safe, efficient, and cost-effective service delivery while meeting operational, customer service, regulatory, and safety standards.

Key Responsibilities


Manage manpower, equipment, and operational resources to achieve KPIs, SLAs, and service standards.
Respond to operational disruptions and implement recovery plans to maintain service continuity.
Monitor operational performance, safety, security, quality, and cost efficiency.
Act as the primary on-shift contact for airline customers and operational stakeholders.
Lead, coach, and support operational teams to drive performance and staff engagement.
Manage overtime, resource utilization, and revenue-generating activities to meet financial targets.
Promote a strong safety culture, conduct incident investigations, and implement corrective actions.
Perform quality audits and ensure compliance with SOPs, service standards, and regulations.
Collaborate with airport authorities, regulators, and internal stakeholders.
Support crisis management and emergency response activities.


Requirements


Diploma from a recognized institution.
Minimum 4 years of experience in airport, aviation, or ground handling operations.
Leadership or supervisory experience preferred.
Strong knowledge of airport operations, safety, and service delivery.
Proven leadership, problem-solving, and stakeholder management skills.
Ability to work shifts in a fast-paced operational environment.
Eligible to obtain an Airfield Driving Permit (ADP).