- Outram Central Region (Singapore) Singapore
全职 Project Manager – AIOps 工作, 薪水 up to SGD 8,500, Toss-Ex Pte Ltd Central Region (Singapore) 公司招聘中 - Ricebowl
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Job Summary
We are seeking an experienced
Project Manager – AIOps& AI-Driven Infrastructure Operations Transformation
to lead theplanning, execution, and delivery of enterprise AIOps initiatives focused onmodernizing Infrastructure and Application Operations through AI andautomation.
The Project Manager will oversee the implementation ofAI-powered operational capabilities leveraging
Azure AI Foundry, MicrosoftCopilot
, ensuring successful delivery of business outcomes includingoperational efficiency, incident reduction, improved service reliability,enhanced observability, and automation adoption.
The role requires strong delivery management, stakeholderengagement, infrastructure operations knowledge, and experience managingcomplex transformation programs across multiple technology and business teams.
Key Responsibilities
Program & Project Leadership
Lead end-to-end delivery of AIOps and AI transformation initiatives.
Develop and manage project plans, schedules, budgets, resources, and milestones.
Establish project governance frameworks and reporting mechanisms.
Define project scope, objectives, deliverables, assumptions, and dependencies.
Ensure alignment between business objectives and technology implementation activities.
Drive successful adoption of AI-powered operational capabilities across support teams.
Stakeholder Management
Manage relationships with customer leadership, IT Operations teams, Service Management teams, cloud teams, and implementation partners.
Serve as the primary point of contact for project governance and delivery oversight.
Facilitate steering committee meetings and executive reviews.
Communicate project progress, risks, issues, and decisions to stakeholders.
Ensure business and operational teams remain aligned throughout the transformation journey.
AIOps Transformation Management
Drive implementation of AI-driven operational use cases including:
Incident Intelligence
Event Correlation
Alert Noise Reduction
Root Cause Analysis
Predictive Monitoring
Automated Remediation
Knowledge Management Automation
AI-assisted Service Desk Operations
Coordinate deployment of AI agents and Copilot-based operational assistants.
Ensure use cases are prioritized based on business value and operational impact.
Track realization of expected benefits and KPIs.
Technology & Vendor Coordination
Coordinate implementation activities across:
Azure AI Foundry
Microsoft Copilot
SolarWinds
Instana
ServiceNow
Azure Cloud Services
Manage third-party vendors and implementation partners.
Ensure integration and data readiness across monitoring, observability, and ITSM platforms.
Facilitate technical decision-making and issue resolution.
Governance, Risk & Compliance
Establish project governance structures and reporting frameworks.
Identify delivery risks, dependencies, and mitigation strategies.
Manage change requests, scope variations, and project escalations.
Ensure compliance with organizational standards, security policies, and AI governance requirements.
Maintain project documentation and audit readiness.
Change Management & Adoption
Drive organizational change management activities.
Ensure operational teams are prepared for AI adoption.
Coordinate training, communication, and awareness programs.
Monitor adoption metrics and user feedback.
Support transition into Business-as-Usual (BAU) operations.
Reporting & Executive Communication
Prepare and present:
Project Status Reports
Steering Committee Updates
Executive Dashboards
Risk and Issue Logs
Financial Reports
Benefits Realization Reports
Change Management Updates
Program Health Assessments
Required Experience
10+ years of project or program management experience.
Proven experience delivering Infrastructure Transformation, ITSM Transformation, or Cloud Transformation programs.
Experience managing enterprise-scale technology projects involving multiple stakeholders and vendors.
Experience in Infrastructure Operations, Application Support, Service Management, or Managed Services environments.
Strong knowledge of Agile, Waterfall, and Hybrid delivery methodologies.
Familiarity with AI, automation, and digital transformation initiatives.
Technical Knowledge
Infrastructure & Operations
Enterprise Infrastructure Operations
Cloud Operations
Application Support Services
IT Service Management (ITSM)
IT Operations Management (ITOM)
Managed Services Delivery
Monitoring & Observability
SolarWinds
Instana
Azure Monitor
Event Management
APM Solutions
Infrastructure Monitoring
ITSM Platforms
ServiceNow
Incident Management
Problem Management
Change Management
CMDB
Service Request Management
AI & Automation
Azure AI Foundry
Microsoft Copilot
Agentic AI Concepts
AI-assisted Operations
Intelligent Automation
Operational Analytics
Required Skills
Strong project and program management expertise.
Excellent executive stakeholder management skills.
Strong communication and presentation capabilities.
Risk and dependency management experience.
Financial and budget management expertise.
Vendor and contract management experience.
Strong leadership and team coordination abilities.
Ability to manage cross-functional and geographically distributed teams.
Key Deliverables
Project Charter
Integrated Project Plan
Resource Plan
Governance Framework
Risk & Issue Register
Status Reporting Dashboard
Benefits Realization Plan
AI Adoption Roadmap
Training & Change Management Plan
Transition-to-Operations Plan
Executive Steering Committee Reports
Preferred Certifications
PMP (Project Management Professional)
PRINCE2 Practitioner
PMI-ACP
SAFe Agilist
ITIL v4 Foundation / Managing Professional
Microsoft Azure Fundamentals
Microsoft AI Fundamentals (AI-900)
We are seeking an experienced
Project Manager – AIOps& AI-Driven Infrastructure Operations Transformation
to lead theplanning, execution, and delivery of enterprise AIOps initiatives focused onmodernizing Infrastructure and Application Operations through AI andautomation.
The Project Manager will oversee the implementation ofAI-powered operational capabilities leveraging
Azure AI Foundry, MicrosoftCopilot
, ensuring successful delivery of business outcomes includingoperational efficiency, incident reduction, improved service reliability,enhanced observability, and automation adoption.
The role requires strong delivery management, stakeholderengagement, infrastructure operations knowledge, and experience managingcomplex transformation programs across multiple technology and business teams.
Key Responsibilities
Program & Project Leadership
Lead end-to-end delivery of AIOps and AI transformation initiatives.
Develop and manage project plans, schedules, budgets, resources, and milestones.
Establish project governance frameworks and reporting mechanisms.
Define project scope, objectives, deliverables, assumptions, and dependencies.
Ensure alignment between business objectives and technology implementation activities.
Drive successful adoption of AI-powered operational capabilities across support teams.
Stakeholder Management
Manage relationships with customer leadership, IT Operations teams, Service Management teams, cloud teams, and implementation partners.
Serve as the primary point of contact for project governance and delivery oversight.
Facilitate steering committee meetings and executive reviews.
Communicate project progress, risks, issues, and decisions to stakeholders.
Ensure business and operational teams remain aligned throughout the transformation journey.
AIOps Transformation Management
Drive implementation of AI-driven operational use cases including:
Incident Intelligence
Event Correlation
Alert Noise Reduction
Root Cause Analysis
Predictive Monitoring
Automated Remediation
Knowledge Management Automation
AI-assisted Service Desk Operations
Coordinate deployment of AI agents and Copilot-based operational assistants.
Ensure use cases are prioritized based on business value and operational impact.
Track realization of expected benefits and KPIs.
Technology & Vendor Coordination
Coordinate implementation activities across:
Azure AI Foundry
Microsoft Copilot
SolarWinds
Instana
ServiceNow
Azure Cloud Services
Manage third-party vendors and implementation partners.
Ensure integration and data readiness across monitoring, observability, and ITSM platforms.
Facilitate technical decision-making and issue resolution.
Governance, Risk & Compliance
Establish project governance structures and reporting frameworks.
Identify delivery risks, dependencies, and mitigation strategies.
Manage change requests, scope variations, and project escalations.
Ensure compliance with organizational standards, security policies, and AI governance requirements.
Maintain project documentation and audit readiness.
Change Management & Adoption
Drive organizational change management activities.
Ensure operational teams are prepared for AI adoption.
Coordinate training, communication, and awareness programs.
Monitor adoption metrics and user feedback.
Support transition into Business-as-Usual (BAU) operations.
Reporting & Executive Communication
Prepare and present:
Project Status Reports
Steering Committee Updates
Executive Dashboards
Risk and Issue Logs
Financial Reports
Benefits Realization Reports
Change Management Updates
Program Health Assessments
Required Experience
10+ years of project or program management experience.
Proven experience delivering Infrastructure Transformation, ITSM Transformation, or Cloud Transformation programs.
Experience managing enterprise-scale technology projects involving multiple stakeholders and vendors.
Experience in Infrastructure Operations, Application Support, Service Management, or Managed Services environments.
Strong knowledge of Agile, Waterfall, and Hybrid delivery methodologies.
Familiarity with AI, automation, and digital transformation initiatives.
Technical Knowledge
Infrastructure & Operations
Enterprise Infrastructure Operations
Cloud Operations
Application Support Services
IT Service Management (ITSM)
IT Operations Management (ITOM)
Managed Services Delivery
Monitoring & Observability
SolarWinds
Instana
Azure Monitor
Event Management
APM Solutions
Infrastructure Monitoring
ITSM Platforms
ServiceNow
Incident Management
Problem Management
Change Management
CMDB
Service Request Management
AI & Automation
Azure AI Foundry
Microsoft Copilot
Agentic AI Concepts
AI-assisted Operations
Intelligent Automation
Operational Analytics
Required Skills
Strong project and program management expertise.
Excellent executive stakeholder management skills.
Strong communication and presentation capabilities.
Risk and dependency management experience.
Financial and budget management expertise.
Vendor and contract management experience.
Strong leadership and team coordination abilities.
Ability to manage cross-functional and geographically distributed teams.
Key Deliverables
Project Charter
Integrated Project Plan
Resource Plan
Governance Framework
Risk & Issue Register
Status Reporting Dashboard
Benefits Realization Plan
AI Adoption Roadmap
Training & Change Management Plan
Transition-to-Operations Plan
Executive Steering Committee Reports
Preferred Certifications
PMP (Project Management Professional)
PRINCE2 Practitioner
PMI-ACP
SAFe Agilist
ITIL v4 Foundation / Managing Professional
Microsoft Azure Fundamentals
Microsoft AI Fundamentals (AI-900)
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