全职 Assistant Manager Enterprise Application Support 工作, 薪水 up to MYR 10,000, Hiree Federal Territory 公司招聘中 - Ricebowl

INFORMATION TECHNOLOGY · JOB DESCRIPTION

Assistant Manager Enterprise Application Support

Job Purpose

Manages support, configuration and continuous improvement of enterprise applications (ERP/SAP, MES and related business systems) .

Key Responsibilities

Lead L2/L3 support for enterprise applications, ensuring incidents and service requests are resolved within SLA.

Manage application-change requests, testing and deployment in coordination with business users and vendors.

Supervise a team of application-support executives and coordinate on-call/incident-escalation coverage.

Oversee user-access management, application security controls and periodic access reviews.

Coordinate system upgrades, patches and integration projects with minimal business disruption.

Maintain application documentation, configuration records and support knowledge base.

Liaise with software vendors/implementation partners on licensing, support contracts and enhancements.

Requirements & Qualifications

Degree in Information Technology, Computer Science or related field.

7–10 years of enterprise-application support experience, including SAP or equivalent ERP platforms.

Experience supervising a support team and managing vendor SLAs.

Strong troubleshooting skills across application, database and integration layers.

Working knowledge of ITIL service-management practices.

Core Competencies

Application/systems expertise

Team leadership

Vendor management

Service-level orientation

Change & release management

Key Performance Indicators

SLA compliance rate

System uptime for critical applications

Change/incident closure time

User-satisfaction survey scores

Pay: RM5,500.00 - RM10,000.00 per month

Experience:

• Enterprise Application Support: 7 years (Required)
• SAP: 7 years (Required)
• ERP Platforms: 7 years (Required)

Language:

• English (Required)

Work Location: In person