Key Responsibilities:
Supervise daily F&B operations, including food preparation, service, takeaway and delivery activities.
Lead and coordinate a team of service crew, kitchen staff and part-time workers.
Assign daily duties, workstations and manpower according to operational requirements.
Ensure food quality, hygiene, cleanliness and service standards are consistently maintained.
Monitor food preparation, portion control, presentation and wastage.
Check stock levels and coordinate ordering, receiving and proper storage of food and supplies.
Handle customer enquiries, feedback and complaints professionally.
Ensure compliance with
SFA food safety requirements
, workplace safety procedures and company SOPs.
Conduct staff briefing and on-the-job training for new and existing employees.
Monitor staff attendance, punctuality, grooming and work performance.
Manage peak-hour operations and resolve operational issues quickly.
Perform opening and closing duties, including cash handling and outlet security where applicable.
Prepare basic operational reports covering sales, manpower, inventory and wastage.
Support the Outlet Manager/Operations Manager in achieving sales, productivity and cost-control targets.
Working Environment:
Fast-paced F&B environment with prolonged standing and frequent movement.
Required to work shifts, weekends and public holidays where necessary.
Must be able to work under pressure and manage a team during peak operating periods.
Requirements:
Relevant F&B experience preferred.
Supervisory or team-leadership experience preferred.
Good communication and interpersonal skills.
Able to lead a multicultural team.
Food Hygiene Certificate is an advantage.
Able to work independently and make operational decisions when required.