Practical experience and knowledge on PC application (e.g. MS Office, Outlook, common web browsers, Acrobat)
Provide technical support for the installation, set-up, configuring, upgrading, maintaining, cabling and replacing of all related desk side equipment so as to ensure delivery quality to meet all contractual commitment and service level targets
Provide technical expertise and liaise with users, application teams and vendors to resolve problems
Responsible for the update of desk side hardware and software inventory
Knowledge on ITIL service desk related processes
Basic network knowledge and troubleshooting skills
Experience with Help desk ticketing system (e.g. HP Service Manager, Remedy, ServiceNow)