- Toa Payoh Central Region (Singapore) Singapore
全职 Test Governance and Operations Manager_Contract Renewable 工作, 薪水 up to SGD 8,500, NTT Singapore Pte. Ltd. Central Region (Singapore) 公司招聘中 - Ricebowl
Test Governance and Operations Manager_Contract Renewable
NTT Singapore Pte. Ltd.
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职位描述
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Responsibilities:
ODC Strategy & Governance
Support the execution of Company's Offshore Delivery Centre (ODC) location strategy initiatives across existing and proposed supplier locations.
Track progress of ODC-related activities, action items, and deliverables to ensure timely execution against agreed timelines.
Prepare status updates, briefing materials, and management reports for ODC governance forums and stakeholder meetings. Assist in maintaining ODC governance documentation, operating procedures, and supplier obligations.
Supplier Risk & Third-Party Management
Act as the primary coordinator for third-party risk assessments involving strategic suppliers and ODC service providers.
Liaise with Risk Management, Procurement, Compliance, Information Security, and supplier representatives to facilitate assessment activities and remediation tracking.
Monitor assessment findings, risk treatment plans, and closure status to ensure timely completion of agreed actions.
Maintain supplier governance records, assessment documentation, and risk registers.
Support periodic reviews of supplier compliance with Company policies, standards, and contractual obligations.
Business Continuity & Operational Resilience
Support the planning, coordination, and execution of Business Continuity Management (BCM) and operational resilience activities for TCoE and supplier ODCs.
Coordinate business continuity exercises, recovery tests, and crisis management activities with suppliers and internal stakeholders.
Track BCM readiness, action items, and remediation activities arising from exercises and assessments.
Maintain business continuity documentation, contact lists, recovery procedures, and supporting records.
Stakeholder & Vendor Management
Coordinate with internal stakeholders, suppliers, and external partners to ensure effective communication and follow-up of operational, risk, and strategic initiatives.
Monitor action items arising from governance meetings, supplier reviews, risk assessments, and business continuity exercises.
Support continuous improvement initiatives to enhance operational effectiveness, governance, supplier management, and reporting capabilities.
Requirements:
Bachelor's Degree in Computer Engineering, Information Technology, Business, Risk Management or a related discipline.
Minimum 5 to 7 years of relevant experience in offshore delivery environments, supplier governance, vendor management, operational risk management, or project governance.
Familiarity with banking, financial services, or regulated environments will be an advantage.
Minimum understanding of third-party risk management, supplier governance, and control frameworks.
Experience coordinating risk assessments, compliance reviews and remediation tracking.
Experience supporting Business Continuity Management (BCM), disaster recovery exercises, operational resilience testing, or crisis management activities.
Strong analytical skills with proven experience in metrics reporting, dashboard preparation, and management reporting.
Advanced proficiency in Microsoft Excel, including Pivot Tables, Power Query, advanced formulas, dashboards, and data analysis
Proven ability to build strong working relationships with senior stakeholders, suppliers, and cross-functional teams.
Strong vendor management skills, including performance monitoring, issue management, escalation handling, and governance coordination.
Experience managing multiple stakeholders across Risk, Procurement, Compliance, Technology, and Operations functions.
Ability to influence without direct authority and drive actions to closure.
Excellent written, verbal, presentation, and stakeholder communication skills.
High attention to detail, with strong analytical and problem-solving capabilities.
NTT Singapore Pte Ltd (NTTS)
is the regional headquarters of NTT Communications Corporation (NTT Com) for Asia Pacific Region.
Established in 1997, NTT Singapore has more than 10 years of expertise in providing information and communications technology (ICT) solutions worldwide.
NTT Singapore offers diverse high-quality connectivity, data centre solutions, security services, IT management services, voice and conferencing solutions and solution integration services to its enterprise customers.
NTT Communications is a wholly owned subsidiary of Nippon Telegraph and Telephone Corporation (NTT Corp.), one of the world’s largest providers of telecommunications services.
In 2013, NTT Corp. is ranked no.1 in telecom industry in the Fortune Global 500* list with operating revenues of more than $133,077 million. It is positioned 32nd among the top 500 corporations worldwide.
NTT Com's extensive global infrastructure includes Arcstar secure private networks, which cover 196 countries/regions and a tier-1 IP backbone network connected with major ISPs worldwide, as well as secure data centers at over 150 locations worldwide.
ODC Strategy & Governance
Support the execution of Company's Offshore Delivery Centre (ODC) location strategy initiatives across existing and proposed supplier locations.
Track progress of ODC-related activities, action items, and deliverables to ensure timely execution against agreed timelines.
Prepare status updates, briefing materials, and management reports for ODC governance forums and stakeholder meetings. Assist in maintaining ODC governance documentation, operating procedures, and supplier obligations.
Supplier Risk & Third-Party Management
Act as the primary coordinator for third-party risk assessments involving strategic suppliers and ODC service providers.
Liaise with Risk Management, Procurement, Compliance, Information Security, and supplier representatives to facilitate assessment activities and remediation tracking.
Monitor assessment findings, risk treatment plans, and closure status to ensure timely completion of agreed actions.
Maintain supplier governance records, assessment documentation, and risk registers.
Support periodic reviews of supplier compliance with Company policies, standards, and contractual obligations.
Business Continuity & Operational Resilience
Support the planning, coordination, and execution of Business Continuity Management (BCM) and operational resilience activities for TCoE and supplier ODCs.
Coordinate business continuity exercises, recovery tests, and crisis management activities with suppliers and internal stakeholders.
Track BCM readiness, action items, and remediation activities arising from exercises and assessments.
Maintain business continuity documentation, contact lists, recovery procedures, and supporting records.
Stakeholder & Vendor Management
Coordinate with internal stakeholders, suppliers, and external partners to ensure effective communication and follow-up of operational, risk, and strategic initiatives.
Monitor action items arising from governance meetings, supplier reviews, risk assessments, and business continuity exercises.
Support continuous improvement initiatives to enhance operational effectiveness, governance, supplier management, and reporting capabilities.
Requirements:
Bachelor's Degree in Computer Engineering, Information Technology, Business, Risk Management or a related discipline.
Minimum 5 to 7 years of relevant experience in offshore delivery environments, supplier governance, vendor management, operational risk management, or project governance.
Familiarity with banking, financial services, or regulated environments will be an advantage.
Minimum understanding of third-party risk management, supplier governance, and control frameworks.
Experience coordinating risk assessments, compliance reviews and remediation tracking.
Experience supporting Business Continuity Management (BCM), disaster recovery exercises, operational resilience testing, or crisis management activities.
Strong analytical skills with proven experience in metrics reporting, dashboard preparation, and management reporting.
Advanced proficiency in Microsoft Excel, including Pivot Tables, Power Query, advanced formulas, dashboards, and data analysis
Proven ability to build strong working relationships with senior stakeholders, suppliers, and cross-functional teams.
Strong vendor management skills, including performance monitoring, issue management, escalation handling, and governance coordination.
Experience managing multiple stakeholders across Risk, Procurement, Compliance, Technology, and Operations functions.
Ability to influence without direct authority and drive actions to closure.
Excellent written, verbal, presentation, and stakeholder communication skills.
High attention to detail, with strong analytical and problem-solving capabilities.
NTT Singapore Pte Ltd (NTTS)
is the regional headquarters of NTT Communications Corporation (NTT Com) for Asia Pacific Region.
Established in 1997, NTT Singapore has more than 10 years of expertise in providing information and communications technology (ICT) solutions worldwide.
NTT Singapore offers diverse high-quality connectivity, data centre solutions, security services, IT management services, voice and conferencing solutions and solution integration services to its enterprise customers.
NTT Communications is a wholly owned subsidiary of Nippon Telegraph and Telephone Corporation (NTT Corp.), one of the world’s largest providers of telecommunications services.
In 2013, NTT Corp. is ranked no.1 in telecom industry in the Fortune Global 500* list with operating revenues of more than $133,077 million. It is positioned 32nd among the top 500 corporations worldwide.
NTT Com's extensive global infrastructure includes Arcstar secure private networks, which cover 196 countries/regions and a tier-1 IP backbone network connected with major ISPs worldwide, as well as secure data centers at over 150 locations worldwide.
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