全职 Insurance Operations 工作, 薪水, Glints 公司招聘中 - Ricebowl

Our client is looking for a Insurance Ops Lead for our Financial Advisor Client.

You will be responsible for scaling our General Insurance arm from the ground up. You will build the distribution pipeline (B2C, SME, Corporate), design the end-to-end operational workflow, and coordinate regulatory compliance with our Singapore + Malaysia license holder.

If you have 5–10 years of GI experience (Brokerage/MGA/Insurer) and have built systems before—not just sold policies—this role is for you.

Key Responsibilities

1. Operations & Infrastructure Build-Out

• Design the end-to-end GI workflow: Quotation → Underwriting → Policy Issuance → Claims Support → Renewals.
• Implement CRM and policy tracking systems.
• Establish Standard Operating Procedures (SOPs) for onboarding, documentation, and compliance.
• Oversee the offshore operations team (case admin, underwriting coordination, renewals).
• Deliverable: A scalable, documented, repeatable operating system.

2. Regulatory & Licensing Coordination (On-the-Job Training available)

• Work directly with the Singapore license holder to ensure full regulatory compliance.
• Align all documentation and marketing materials with MAS requirements.
• Coordinate compliance reporting as required.
• Ensure Malaysian operations do not breach cross-border regulatory restrictions.

3. Financial Oversight

• Control expense ratios and manage the GI budget.
• Forecast revenue and cash flow for the GI division.

Key Performance Indicators (KPIs)

• GWP (Gross Written Premium)
• Commission Revenue
• Active Producer Count
• Case Conversion Rates

Ideal Candidate Profile

Required Experience:

• 5+ years in General Insurance (Brokerage, Agency, MGA, or Insurer Business Development).
• Proven track record closing SME / commercial accounts.
• Demonstrated experience negotiating with insurers (market terms, commissions, binding authorities).
• Crucial: Experience building systems, not just selling. You must have helped set up workflows, SOPs, or a new division before.

Technical Knowledge:

• MAS regulations for GI brokers/agents.
• Cross-border insurance servicing risks (Singapore/Malaysia).
• CRM implementation for policy tracking.

Mindset:

• You are comfortable with ambiguity. This is a builder role.
• You can move from high-level strategy (insurer negotiations) to detailed execution (SOPs for case admins).