Job Responsibilities
- Oversee and manage the daily operations of multiple outlets
- Ensure all outlets follow company SOPs, policies and operational standards
- Lead, coach and develop outlet managers and team members
- Monitor outlet performance, manpower planning and staff productivity
- Set and achieve operational targets and KPIs
- Identify operational issues and implement effective solutions
- Conduct regular outlet visits and ensure service & product quality standards are maintained
- Manage staff scheduling, attendance and manpower requirements
- Work closely with HR, Training and Management teams on operational matters
- Prepare operational reports and provide recommendations to management
- Support new outlet opening, training and operational improvement projects
Job Requirements
- Diploma / Degree in Business Management, Hospitality, F&B Management or related field
- Minimum 3–5 years of F&B / retail operations experience
- Experience managing multiple outlets is highly preferred
- Strong leadership and people management skills
- Good understanding of manpower planning, SOP and outlet operations
- Strong problem-solving and decision-making abilities
- Excellent communication and interpersonal skills
- Able to work under pressure and manage a fast-paced environment
- Willing to travel between outlets when required
- Strong sense of responsibility, discipline and leadership
Why Join Us?
Competitive Salary Package
Career Growth Opportunities
Leadership & Management Development
Dynamic & Supportive Working Environment
Pay: RM4,000.00 - RM7,000.00 per month
Work Location: In person