全职 Supervisor 工作, 薪水 up to SGD 6,000, MY AESTHETIQUE BEAUTY PTE. LTD. 公司招聘中 - Ricebowl

Job Summary

The Supervisor is responsible for overseeing the daily operations of the beauty and aesthetic establishment, supervising staff, ensuring quality customer service, and maintaining smooth and efficient business operations. The Supervisor will assist the Manager in coordinating staff, monitoring service standards, handling customer needs, and ensuring that company policies and procedures are properly followed.

Responsibilities

Supervise and coordinate daily operations to ensure smooth and efficient business functioning

Assign daily duties to staff and manage manpower coverage to meet operational needs

Monitor staff attendance, punctuality, grooming, and work performance to maintain high standards

Oversee beauty therapists, specialists, receptionists, and operational staff to ensure adherence to service procedures and hygiene standards

Evaluate the quality and consistency of beauty, aesthetic, and wellness services delivered to customers

Assist customers by responding to enquiries, managing appointments, recommending services, and addressing general requests

Handle customer feedback and complaints professionally, escalating complex issues to the Manager as needed

Manage appointment scheduling, customer bookings, and daily service coordination to optimize workflow

Support sales activities including promotions, packages, memberships, and customer retention initiatives to drive revenue

Monitor daily sales performance and assist staff in achieving sales and service targets

Encourage staff to deliver excellent customer service and promote appropriate services and packages

Train and guide new and existing employees on service standards and operational procedures to ensure consistent quality

Maintain cleanliness, organization, and proper maintenance of treatment rooms, equipment, reception areas, and facilities

Monitor availability and proper use of beauty products, equipment, and supplies to prevent shortages and damage

Assist with inventory checks and report shortages or damaged items to the Manager for timely resolution

Coordinate with suppliers and service providers to ensure smooth supply chain operations

Assist with opening and closing procedures to ensure daily operations are completed accurately

Maintain accurate records of customer appointments, sales, inventory, and operational activities for reporting purposes

Report staff, customer, operational, and service-related issues to the Manager to support continuous improvement

Assist the Manager in implementing operational improvements and maintaining service standards

Ensure compliance with workplace, hygiene, safety, and company policies to provide a safe environment

Perform other supervisory and operational duties as assigned by the Manager or company