全职 Customer Service (Airfreight) 工作, 薪水 up to SGD 2,300, SEARCH STAFFING SERVICES PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

Airfreight Specialist

We are representing our client a local freight forwarder located in Changi Airfreight Centre to hire for Airfreight Specialist

• Handle cargo bookings for both direct and interline flights, including reservations, amendments, cancellations and customer enquiries.
• Perform flight planning based on available payload, capacity and booking levels to optimize flight utilization.
• Monitor booking levels, no-shows, offloads and shipment recovery.
• Manage booking allocation and cargo prioritization based on available capacity and operational requirements.
• Provide customers with timely updates on booking status, flight changes, delays, offloads and operational disruptions.
• Coordinate and follow up on interline connections and onward movement of shipments.
• Monitor shipment movements and follow up on irregularities, delays, short-shipped cargo and other service issues.
• Arrange shipment recovery, rebooking and alternative flight options in the event of offloads, cancellations or disruptions.
• Coordinate closely with sales and operations on capacity requirements, booking priorities and customer requirements.

Requirements

• Minimum 2–3 years of experience in air cargo reservations, flight capacity planning, or cargo operations within an airline, GSA, or freight forwarder.
• Hands-on experience with cargo reservation systems (e.g., Cargospot, SkyChain, Mercator)
• Strong knowledge of airfreight booking procedures, payload/capacity optimization, and interline connections.
• Familiarity with IATA standards and Dangerous Goods Regulations (DGR) is a strong advantage.
• Exceptional problem-solving skills to manage flight disruptions, offloads, and shipment recovery efficiently.
• Strong communication and customer service skills for clear stakeholder and customer coordination.
• Ability to perform under pressure in a fast-paced, time-sensitive operational environment.

Working Hours : Mon-Friday 8.30AM - 6.00PM | Alternate Saturday 9.00AM -12.30PM

Interested applicants, kindly forward a copy of your updated resume in WORD document to *************stating your current and expected remuneration together with notice period required by current employer.

EA License No: 12C6254 | EA Personnel Registration No:R1879665