Key Responsibilities
Provide first-level IT support for hardware, software, user accounts, network, printers, LarkSuite, Google Workspace, and application-related issues.
Support a range of devices including Windows laptops/desktops, Apple MacBooks, iPhones, iPads, Android devices, and various office IT equipment.
Perform basic network troubleshooting tasks such as LAN, Wi-Fi, VPN, DNS, DHCP,IP address verification, patching, and network printer support.
Assist with employee onboarding and off-boarding processes, including device preparation, account setup, access requests, account disablement, and asset collection.
Maintain accurate records of IT assets, tracking device assignment, returns, repairs, warranty status, and replacements.
Install approved software and help identify non-standard or unauthorized software installations.
Support basic endpoint security controls, including monitoring antivirus status, OS patching, device encryption, and reviewing local admin rights.
Escalate unresolved technical issues to the Senior IT Executive or the Regional IT Operations Lead as necessary.
Requirements
Higher Nitec, Diploma, or Degree in Information Technology, Computer Studies, Information Systems, or a related discipline.
Minimum of 1 to 3 years of experience in IT support, helpdesk, desktop support, or field support roles.
Able to work under pressure.
Lumina Advisory & Global Search Pte. Ltd.
is a Singapore-based boutique executive search and consulting firm partnering with organizations across the technology, financial services, engineering, and corporate sectors.
We provide consultative recruitment services with a focus on senior and specialist roles, delivering quality-driven and compliant hiring solutions aligned with business needs.