jobs in Manpower Malaysia

全职 Customer Service Representative 工作, 薪水, Manpower Malaysia Federal Territory 公司招聘中 - Ricebowl

Customer Service Representative

Manpower Malaysia

Undisclosed

全职

KL City, Federal Territory

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工作地点

  • Kuala Lumpur Federal Territory Malaysia

职位描述

岗位职责

  • Deliver 24 hour one-stop customer service.
  • Ensures highest standard of service delivery on personalized phone services to our customers.
  • Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.
  • Handling and resolving customer complaints proficiently.
  • Displaying a high level of quality and professionalism when dealing with customers.
  • Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.
  • Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
  • Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.
  • Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer
  • Maintains confidentiality of the Bank’s customers and data.
  • Proactively identifying, researching and gathering feedback from customers to improve and enhance customer’s experience.

重要安全守则

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