1. IT Infrastructure Operations (Across Divisions)

• Ensure the stability, availability, and performance of IT infrastructure supporting all DSV divisions (Air & Sea, Road, Contract Logistics, and other business units as applicable) in Vietnam.
• Oversee infrastructure services including: Network (LAN, WAN, Wi-Fi)Local server and infrastructure components where applicable Site and end-user infrastructure aligned with Global IT standards
• Support incident, problem, and service request management across divisions.
• Act as the escalation point for complex or cross-divisional infrastructure issues.
• Ensure timely resolution within agreed Service Level Agreements (SLAs).

2. Vulnerability & Security Handling (Infrastructure Scope)

• Support the identification, assessment, and remediation of infrastructure vulnerabilities in coordination with Global Security teams.
• Ensure timely follow-up on: Vulnerability scan findings Security advisories and global remediation requests Infrastructure-related security incidents
• Coordinate local remediation actions, including: Patching and configuration updates Network or access restrictions Temporary risk-mitigating controls as directed by Global IT
• Track remediation progress and escalate delays or risks that may impact security or compliance.
• Ensure vulnerability management activities are consistently executed across all divisions and appropriately documented.

3. Global IT Standards & Compliance

• Ensure infrastructure services across all divisions comply with: Global IT architecture and technology standards Security, compliance, and audit requirements Approved tools, vendors, and processes
• Promote consistency across divisions through the adoption of standardized IT practices and governance.
• Ensure documentation, knowledge transfer, CMDB records, and IT asset records are maintained accurately and up to date.

4. Global Project Support & Cross-Divisional Coordination

• Act as the local infrastructure coordinator across divisions for Global IT initiatives, including: Site setup, relocation, standardization, and decommissioning Network, connectivity, and security projects Global infrastructure and platform rollouts
• Coordinate divisional participation in global projects by: Aligning business requirements and priorities Validating site readiness across multiple business units Managing cross-divisional dependencies and risks
• Ensure effective communication and coordination between: Global IT teams Local divisional stakeholders Country and site management

5. Change, Project & Service Management

• Coordinate infrastructure changes and projects impacting multiple divisions.
• Ensure consistent adoption of Change, Incident, and Problem Management processes across divisions.
• Support planning, testing, cutover activities, and post-implementation handover while minimizing business disruption.
• Escalate risks that may impact service stability, security, compliance, or business operations.

6. Stakeholder & Vendor Coordination

• Act as the primary operational IT contact for infrastructure-related matters across divisions.
• Engage business stakeholders to understand requirements, provide guidance, and manage expectations.
• Coordinate with external vendors and service providers supporting divisional infrastructure.
• Provide timely and transparent communication regarding incidents, changes, risks, and project activities.

Key Skills & Competencies

Professional & Technical Competencies

• Strong understanding of enterprise IT infrastructure supporting multi-division environments.
• Relevant experience working within regional or global IT environments.
• Knowledge of IT Service Management (ITIL or equivalent frameworks).
• Experience coordinating infrastructure projects and technology changes across multiple business units.
• Understanding of infrastructure security, vulnerability management, and compliance requirements.

Leadership & Interpersonal Competencies

• Strong written and verbal communication skills, with the ability to engage effectively with technical and non-technical stakeholders.
• Demonstrated ability to balance business requirements with Global IT standards and governance requirements.
• Demonstrated ability to take initiative, deliver customer-focused solutions, and collaborate effectively with diverse stakeholders.
• Demonstrated ability to coordinate teams, manage stakeholders, and provide operational guidance in a complex IT environment.
• Strong analytical, problem-solving, and decision-making capabilities.
  

Han Tze Hui (Yunne)

Adecco Personnel Pte Ltd| EA Licence No.91C2918 | Personnel Registration No: R24120833