全职 Network and infrastructure support 工作, 薪水, Advange Group Southwest (Singapore) 公司招聘中 - Ricebowl

Network & Infrastructure Support Engineer

Role Overview

We are seeking a Network & Infrastructure Support Engineer to provide onsite IT infrastructure and user support.

The primary focus of this role is network infrastructure and troubleshooting. The successful candidate should also have experience in either:

* Systems / Infrastructure Administration, or

* End-User / Deskside Support

Candidates who are able to cover all three areas — Network, Systems, and End-User Support — will be highly preferred.

Key Responsibilities

Network Infrastructure — Primary Focus

* Administer, support and troubleshoot Cisco Meraki networking and wireless infrastructure.

* Support Cisco Catalyst switches, VLANs, routing, switching and network connectivity.

* Support and troubleshoot Fortinet firewalls and related network security functions.

* Diagnose LAN, WAN, Wi-Fi, VPN and general connectivity issues.

* Support SASE and secure access solutions such as Netskope.

* Monitor network availability, performance and infrastructure health.

* Coordinate with regional or HQ IT teams on network changes, upgrades, incidents and infrastructure projects.

* Perform basic network documentation, configuration review and incident troubleshooting.

Systems / Infrastructure Support

* Support Windows Server environments, including:

* Active Directory

* DNS

* DHCP

* Group Policy

* File services

* Administer and support Microsoft 365, Entra ID and Intune.

* Support endpoint management platforms such as Tanium.

* Support backup and recovery solutions such as Veeam.

* Assist with infrastructure monitoring, patching and system health checks.

* Provide basic support for Azure and AWS environments.

* Assist with server, infrastructure and security-related troubleshooting.

End-User / Deskside Support

* Provide onsite and remote technical support to users.

* Troubleshoot laptops, desktops, peripherals, applications and connectivity issues.

* Support Windows devices, Microsoft 365 applications and corporate endpoints.

* Perform user onboarding, device setup and access-related support.

* Support endpoint administration and device management.

* Escalate complex incidents to regional or HQ technical teams where required.

* Maintain good communication with users and ensure timely incident resolution.

Required Skills & Experience

* Strong practical knowledge of networking and network troubleshooting.

* Experience supporting Cisco Meraki networking and wireless environments.

* Familiarity with Cisco Catalyst switches and Fortinet firewalls.

* Understanding of TCP/IP, VLANs, DNS, DHCP, routing, switching and Wi-Fi.

* Experience in at least one of the following areas:

Option A — Network + Systems

* Windows Server

* Active Directory

* Microsoft 365

* Entra ID

* Intune

* Veeam

* Azure / AWS

OR

Option B — Network + End-User Support

* Desktop and laptop support

* Windows troubleshooting

* Microsoft 365 support

* Endpoint administration

* User account and access support

* Hardware and peripheral troubleshooting

* Strong troubleshooting and problem-solving ability.

* Good communication and customer service skills.

* Able to work independently at site locations and coordinate with remote technical teams.

Preferred Skills

* Experience with Tanium.

* Exposure to Netskope or other SASE solutions.

* Experience with infrastructure monitoring tools.

* Experience supporting multi-site corporate environments.

* Candidates with experience across Network + Systems + End-User Support will be highly preferred.

Ideal Candidate Profile

The ideal candidate will have networking as their strongest technical competency, combined with either strong systems infrastructure knowledge or strong end-user support experience.

The hiring priority will therefore be:

1. Network + Systems + End-User Support

2. Network + Systems

3. Network + End-User Support

Network knowledge and troubleshooting capability are essential for this position.