全职 Customer Service - Thai speaker 工作, 薪水, Welsend Malaysia Federal Territory 公司招聘中 - Ricebowl

Job Description:

We are seeking a dedicated and personable Customer Experience Representative to join our dynamic team. The successful candidate will be responsible for handling customer inquiries across multiple communication channels, including inbound and outbound calls, email, and live chat.

Key Responsibilities:

• Customer Support: Respond to customer inquiries promptly, professionally, andin a friendly manner via inbound calls, email, and live chat.

• Problem Resolution: Actively listen to customer complaints and take ownershipof resolving issues by offering effective and timely solutions.

• Escalation Management: Escalate unresolved issues to higher-level supportwhen necessary.

• Product Recommendations: Provide advice and recommend products, services,or loyalty programs based on customer needs and preferences.

• Feedback and Insights: Gather and share customer feedback and insights withmanagement or product teams to help improve services and products.

• Administrative Support: Perform additional administrative tasks as assigned bymanagement.

• KPI Achievement: Meet personal and team goals for customer satisfaction,response time, and service efficiency.

• Business Strategies: Understand and contribute to business strategies, includingimplementing self-service options to improve the customer experience.

• Process Improvement: Continuously improve the workflow and customerservice processes to enhance service quality.

Requirements:

• Language Skills: Must be fluent in English and Thai.

• Experience: At least 1 year of experience in a customer service role.

• Communication Skills: Excellent verbal and written communication and interpersonal skills.•Organization & Time Management: Strong organizational skills with the ability to prioritize tasks and manage time effectively.

• Tech Proficiency: Proficient in using communication tools (Email, live chat, and similar platforms) and basic office software (e.g., Microsoft Office, Google Workspace).•Multitasking: Ability to handle multiple tasks efficiently and work under pressure.

• Customer Focus: A strong customer-centric attitude and commitment to providing exceptional service.

• Shift Availability: Willing to work in shifts, including night shifts, weekends, and public holidays.

If you are passionate about delivering excellent customer service and enjoy working in a fast-paced, team-oriented environment, we would love to hear from you!