全职 Client Success Manager (End User Computing) 工作, 薪水, PA Recruitment Federal Territory 公司招聘中 - Ricebowl

Role & Responsibilities

• Subject Matter Expert on focus product, build of customer SOE.

• Provide pre-sales technical support to EUC business primarily on EUC product solutions, HP Techpluse and Teradici.

• Study, analyze, integrate and architect infrastructure solution according to customer’s business, technical and operational requirement.

• Assists in bidding efforts including solution architecting, preparation of BOM & quotation, liaising with partner/principal on technical aspects, solution verifications, proposal writeup, customer presentations, clarifications, proof of concepts and other related activities.

• Provide technical advice and support to Level 1, 2 and 3 Engineers.

• Customer support on-site and off-site and provide remote troubleshooting if needed.

• Attend to high severity incidents on and off-site.

• Prepare and follow-up on incident reports if any while update, review and submit incident tickets in a timely manner in FSMS to meet contractual SLA.

• Lead problem management and resolution in the support product.

• Review and coordinate with the technical team to prepare problem management reports and monitor to ensure problem management reports are submitted in a timely manner.

• Liaise with principal and being technical champion for assigned solution/ products/ technology.

• Liaise with internal or 3rd party deployment team to ensure success deployment of projects.

• Interface with customer to provide consultancy services.

Requirements

• Candidate must possess at least a Diploma or Bachelor’s Degree in Computer Science/ Information Technology or equivalent.

• Must possess a strong desire to pursue and develop future career in pre-sales area, to focus on design, architecting and sales support.

• Design and Implementation experience on HP products and solutions included Tech Pulse, Teradici are mandatory.

• Designing and implementation experience in SOE and Network image deployment.

• Good command of both spoken and written English.

• Good documentation and proposal writing skills.

• Good inter-personal and communications skill with all levels.

• Self-motivated, self-driven and able to work independently with minimal supervision.

• Willing to work under tight schedule to meet stringent project timeline.