Admin cum Online Customer Experience Executive (On-site Woodlands)
Woodlands Central Kitchen
40 hours/week | 5 days
Job Description
We are looking for a detail-oriented and digitally savvy individual to support our e-commerce operations. You will play a key role in ensuring smooth order processing and a positive online customer experience.
Key Responsibilities
Process online cake orders end-to-end
Coordinate delivery schedules and fulfilment
Liaise with internal teams on order preparation and dispatch
Handle customer enquiries via email, chat, and phone
Manage order inbox and ensure timely follow-ups
Maintain records (invoices, stock, tracking)
Monitor staff attendance and kitchen records (e.g. wastage)
Support general admin and operations tasks
Requirements
Experience in admin, customer service, e-commerce, or coordination roles
Strong written communication and customer service skills
Organised and able to manage multiple tasks
Detail-oriented and able to work independently
Proficient in Excel / Google Sheets and email
F&B or logistics experience is an advantage
Able to start on short notice preferred
Benefits
10 days Annual Leave
Staff discounts
Apply Now
Join a growing F&B brand and gain hands-on experience in e-commerce operations. Apply now to find out more.