全职 INTERN, TRAINING - SERVICE QUALITY 工作, 薪水 up to SGD 850, GTRSG PTE. LTD. East Region (Singapore) 公司招聘中 - Ricebowl

KEY RESPONSIBILITIES:
•    Conduct briefings to staff during non-peak periods and use past cases as case studies during briefings.  

•    Conduct audits by using an existing audit checklist to perform audit checks at the counter and gate.  

•    Observe activities on the ground and identify possible areas of improvement.  

•    Construction and consolidation of effective course modules to drive operational and service excellence.

•    Refresh and updating of existing training materials.

•    Conduct random inspections according to the grooming guidelines and standards and SOPs.

•    Develop SOPs and guidelines for business continuity plans (e.g. manual check-in).

•    Lead and motivate operational staff to carry out their duties according to the requirements of the airlines.

KEY REQUIREMENTS:
•    Confident in Microsoft Excel, Word and Powerpoint

•    Confident in communications 

•    Observant and meticulous to details

•    Excellent writing skills to draft guidelines and procedures

•    Ability to collaborate with others and get stakeholder buy-in to drive effective change management

•    Have the drive to learn