IT Operations & Support
- Lead and oversee the day-to-day IT operations across corporate offices, batching plants, and operational sites.
- Supervise IT support personnel in delivering software, hardware, network, and end-user support services.
- Ensure timely resolution of IT incidents, service requests, and operational issues.
- Provide onsite support and consultation to batching plants and operational locations as required.
ERP Implementation & Digital Transformation
- Support ERP implementation, system enhancements, and business process transformation initiatives across the organization.
- Supporting the IT Manager throughout the ERP implementation lifecycle.
- Support integration between ERP and batching plant systems, dispatch systems, Microsoft 365.
- Work with key users to execute test scenarios and validate business processes.
- Ensure ongoing support for business users and batching plant operations.
IT Infrastructure & Operational Technology
- Ensure IT infrastructure, network connectivity, cloud services, and end-user devices are operational and are ready for ERP deployment.
- Monitor the performance and availability of IT and operational technology (OT) systems supporting batching plant operations.
Cybersecurity, Governance & Compliance
- Perform regular IT security reviews, audits, and log monitoring activities.
- Ensure compliance with internal policies, regulatory requirements, and audit recommendations.
- Support the IT Manager in risk assessments, mitigation planning, disaster recovery planning, and audit preparation activities.
- Promote cybersecurity awareness and security best practices across the organization.
Budget Management
- Monitor IT operational expenditures and ensure spending remains within approved budgets.
- Assist in preparing annual IT budgets, forecasts, and cost optimization initiatives.