Job Description – Administrative AssistantJob Summary
We are looking for a responsible and organised Administrative Assistant to support the daily administrative and customer service operations of the organisation. The successful candidate will assist with office administration, documentation, payment processing, customer enquiries, and general support to the management team.
Key Responsibilities
- Handle daily administrative tasks, including preparing letters, reports, memos, and other official documents.
- Assist the Secretary in preparing meeting minutes and related documents.
- Maintain and update office records, files, and documentation in both physical and digital formats.
- Assist in preparing monthly reports and other administrative reports as required.
- Manage office supplies, stationery, printing materials, and basic office equipment.
- Attend to customers and visitors in a professional, friendly, and helpful manner.
- Respond to customer enquiries and provide information regarding services, procedures, and operations.
- Handle incoming and outgoing telephone calls, WhatsApp messages, emails, and other official communications.
- Receive and process customer payments via cash, cheque, or electronic payment methods.
- Issue official receipts and assist with invoice preparation when required.
- Maintain and update daily payment and transaction records accurately.
- Manage the reception counter, including receiving documents, applications, and customer complaints.
- Provide customers with the necessary information, forms, and initial assistance.
- Coordinate communication between customers, internal departments, management, and external parties when required.
- Provide administrative support for meetings, programmes, events, and other organisational activities.
- Perform other administrative duties and tasks as assigned by management from time to time.
- Maintain professional conduct, proper work ethics, and a professional appearance at all times.
- Adhere to the organisation's policies, procedures, and working hours.
Requirements
- Good communication and interpersonal skills.
- Able to communicate effectively in English and Bahasa Malaysia.
- Basic computer skills, including Microsoft Word and Excel.
- Good organisational and time-management skills.
- Able to handle customers and enquiries professionally.
- Attention to detail, especially when handling documents, records, and payments.
- Responsible, punctual, trustworthy, and able to work independently.
- Previous experience in administration, customer service, or a similar role will be an advantage.
Pay: RM1,700.00 - RM1,800.00 per month
Work Location: In person