Job Summary
The General Manager is responsible for the overall management, profitability, and performance of the restaurant. The role leads the management team, oversees all key departments, and ensures that operational, financial, service, and business objectives are achieved.
Responsibilities
- Oversee the restaurant’s overall business and operational performance to meet financial and service goals
- Lead and manage department heads across Operations, Kitchen, Bar, and Service teams to ensure cohesive team performance
- Monitor revenue, expenses, budgets, food costs, manpower costs, and profitability to maintain financial health
- Develop and implement strategies to increase sales, customer traffic, and overall business growth
- Ensure consistent operational standards in food quality, customer service, cleanliness, and restaurant processes
- Plan manpower needs, recruit staff, develop employee skills, evaluate performance, and implement retention strategies
- Maintain high service standards and effectively manage significant customer feedback or service issues
- Control purchasing, inventory levels, wastage, and evaluate supplier performance to optimize costs
- Coordinate marketing promotions, events, partnerships, and initiatives to expand the customer base
- Ensure compliance with food safety, licensing, employment, and workplace safety regulations
- Provide regular business, financial, and operational performance reports to the Director
- Execute business plans and initiatives as established by the Director to achieve strategic objectives
Preferred competencies and qualifications
- Diploma or Degree in Hospitality, Business Management, F&B Management, or related field preferred
- At least 5 years of relevant F&B experience, including managerial roles
- Strong knowledge of restaurant operations and financial management
- Proven leadership and people-management capabilities
- Strong commercial awareness with ability to manage costs and profitability
- Excellent communication, problem-solving, and decision-making skills
- Ability to work in a fast-paced restaurant environment
- Willingness to work flexible hours when required