全职 Desktop Support Engineer (Contract) - PSCY042 工作, 薪水, Alphaeus Pte Ltd 公司招聘中 - Ricebowl

About The Role

Desktop Engineer providing technical assistance and support related to deskside support, mobile device management, and video conferencing support.

Key Responsibilities

• Provide technical assistance and support related to deskside support, mobile device management, video conferencing support
• Troubleshoot Win 11 applications and provide technical troubleshooting detail for escalation to next level if needed
• Perform laptop/desktop re-image and service request within SLA with asset tracking
• Perform Incident support relates to software and hardware issues, including OS and across a range of software applications on the client machine (M365, MS Outlook, MS Team conferencing, 3rd party applications, etc.)
• Perform daily meeting room health check and resolve or escalate the issue to next level
• ServiceNow ticket review, pickup and update
• Provide feedback on business and technical challenges
• Communicate with team members and clients in a professional manner, ensuring all parties are kept up to date on ticket status
• Attend and participate in regularly scheduled team meetings, development training, and other meetings as needed
  
  

About You

• Diploma in IT / Information Technology related
• 2 to 4 years of office end user IT support with 100 users (prefer MNC/bank environment)
• ITIL certification is preferred
• Pro-active individual with customer centric approach
• Able to face users and communicate confidently
• M365 and Windows 11 OS and hardware troubleshooting
• Basic network troubleshooting
• Familiar with ServiceNow ticket logging
• Familiar with asset tracking with detail
• Enthusiastic in learning new technologies and contribute for team success
  
  

Support Timing

• Normal Shifts: 0900 to 1800 (rotate shift with team member for 0800 to 1700 or 1000 to 1900) Mon to Fri
• Available for ad hoc weekend and after office hour support incident and system healthcheck