全职 Business Analyst 工作, 薪水, GrowthOps Asia Federal Territory 公司招聘中 - Ricebowl

Welcome to GO Asia

GrowthOps is a marketing transformation agency, consistently awarded the top Customer Engagement agency in APAC. For over 15 years, we’ve been helping brands go to market in Asia by integrating strategy, design, technology and AI. Trusted by enterprises and high-growth innovators, we specialise in supporting media, MarTech and creative operations across financial services, telecommunications, transportation, ecommerce, energy and more. GrowthOps is part of The Applied AI Company.

About your new role!

By joining our team as a Business Analyst in GrowthOps, you will be responsible for the delivery of projects in support of business objectives, system requirements and customer experience. In a typical project, you will support the Pre-Sales, Plan, Gathering and Analyzing Requirement, Design, Develop, Test and manage efficient systems in support of core organizational functions and business processes. Depending on the scope agreed with the client, you will also be involved in Requirement Analysis, Maintenance and Support. The Business Analyst will be required in delivering output across GrowthOps client work and able to work independently with minimum supervision and move forward with ways on how to do things effectively and efficiently.

We are looking for someone who is highly trainable, has strong problem-solving skills, creative, analytical, detail-oriented and has the ability to manipulate small pieces of data with accuracy. This person should also be proactively determined, able to analyze and identify performance metrics and measurements to dictate improvement plans. You will be part of a collaborative team of Programmers, UI/UX Designers, Solution Architects and Project Managers.

Key Responsibilities

• Understand complex business landscapes and clearly articulate business needs from a varied group of stakeholders and identify project risks and mitigation plans.
• Conduct workshops to gather requirements from stakeholders, analyze the requirements, provide strategic insights that drive better targeting to meet marketing and business objectives.
• Evaluate business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Able to plan the timeline for end-to-end project execution and assist in enforcement of project deadlines and schedules.
• Support UI/UX design of the system / app to be built and able to develop wireframes or mocks that can exhibit the user journeys. Assist in applying UX principles when designing the system / app.
• Develop Functional Specifications and System Design specifications.
• Well-versed in designing process flow diagrams to support the business rules in the Functional Specifications.
• Consolidate and develop the content document that is the reference for all user input, output and copies shown in the system.
• Support or lead quality assurance testing by developing test plans and test strategies, as well as writing test scripts which are comprehensive and detailed to be picked up by other testers.
• Ensures issues / bugs are identified, tracked, reported on, and resolved in a timely manner.
• Act as a trusted adviser to internal teams and clients. Effectively communicate business requirements and needed changes to the development team from time-to-time.
• Assist in the facilitation of team and client meetings, delivers informative and well-organized presentations, consistently delivers high-quality services, and manages client expectations effectively.
• Works closely with Project Manager/s to deliver agreed scope through managing business analysis activities.
  
  

Knowledge Skills & Competencies

• Proven Business Analysis experience in the IT Services Industry.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills. Highly trainable and fast learner.
• Strong problem solving, analytical skills and ability to think creatively. Ability to manage multiple priorities
• Excellent in written and verbal communication skills, including the ability to run client workshops and communicate effectively with different stakeholders across the organizations.
• Able to explain the technical details of analytics in a non-technical way to people outside the discipline.
• Able to plan and perform comprehensive testing on the systems to assure quality.
• Well-versed in documenting the functional specifications and system specifications.
• Passionate about technology and understanding in customer experience.
• Possesses understanding in the areas of application programming, database, system design and integration.
• Knowledge of advanced research methodologies and experimental design.
  
  

Qualifications And Experience

• A bachelor’s degree or higher (preferably in Computer sciences, System engineering, Marketing, Business Studies/Management, or similar field).
• Experience in a digital / media agency is an advantage.
• Minimum of 4 years of working experience as Business Analyst.
• Candidates who can start work immediately will have an added advantage.
• Experience and involvement in project management life cycles.
• Salesforce Administrator Certification is an added advantage
  
  

Must have skills

• Salesforce
• ADM 201
  
  

Good to have skills

• business analysis