全职 L2 Application Support Engineer (FAST Payments) 工作, 薪水, Kris Infotech : Technology & Talent - Synced 公司招聘中 - Ricebowl

We are looking for an experienced Senior L2 Application Support Engineer to join a banking environment, specializing in FAST Payments and related payment applications.

What You'll Do

Stakeholder Engagement & Communication (40%)

• Take ownership and act proactively, rather than waiting to be told what to do
• Deliver responsive, service-oriented support that resolves user issues efficiently
• Provide technical and non-technical support to the Singapore Branch
• Communicate clearly and professionally with users, technical teams, vendors, and senior leadership
• Translate technical issues into business terms — covering impact, risk, workarounds, and resolution status
• Build strong working relationships across business, vendor, and internal support teams
• Coordinate across teams to ensure application issues and service requests are resolved on time

Process & Service Improvement (30%)

• Maintain incident logs, support reports, SOPs, and knowledge bases; identify and drive service improvements

Project Coordination (10%)

• Partner with L3 Support and vendors, defining SLAs and holding them accountable to agreed standards

Application & Systems Support (20%)

• Support FAST Payment systems (primary focus, ~80% of technical scope)
• Bonus: experience with Accounting systems and CIF applications
• Handle troubleshooting, incident investigation, and service requests
• Support releases, change requests, enhancements, and post-deployment validation
• Work with COTS applications and NEC package solutions, including configuration/customization
• Conduct application monitoring, health checks, and general operational support
• Partner with L3 teams and vendors on complex issue resolution

What You'll Need

• Bachelor's degree in IT, Computer Science, Engineering, or a related field
• 8+ years of Application Support experience in Banking/Financial Services
• Solid track record supporting FAST payment systems and payment applications
• Good grasp of payment transaction processing and banking operations
• Working knowledge of Accounting processes — reconciliation, settlement, GL impact
• Understanding of CIF and customer master data management
• Experience supporting COTS applications
• Strong analytical and problem-solving skills
• Ability to manage multiple concurrent support activities and projects
• Experience leading a support team, balancing BAU, enhancements, and project work
• Strong stakeholder management and vendor coordination skills