全职 Assistant Front Office Manager 工作, 薪水 up to MYR 3,500, VIVA BESTARI INN SDN BHD Johor 公司招聘中 - Ricebowl

Front Office

• Guest Service : Act as the main contact for guest, ensuring prompt resolution of complaints and special request
• Handle VIP arrivals, long stay guest and special cases personally.
• Maintain a strong presence in lobby and guest contact areas.
• Operation Management : Oversee daily operations of Front Office during shift
• Monitor room availability, bnooking status and coordinate with Reservation and Housekeeping.
• Ensure smooth check in/ check out process and guest movement.
• Conduct daily property walk throughs to monitor cleanliness, safety and maintenance issues.
• Crisis & Incident Handling : Manage emergencies such as fire, medical incidents, power failure and security threats.
• Handle an incident from identification through management escalation and resolution
• Liaise with local authorities when required
• Staff Supervision : lead and support on duty, ensure service standard are maintained.
• Motivate, guide, discipline staff as necessary.
• Immediate handle staff grievance and report to management.
• Administration & Reporting : record and communicate shift activities through DM log book.
• Report unusual incidents, guest complaints, or operational challenges to management.
• Ensure all departments are briefed about important event (VIP, group check in, event function)
• Financial Report : Verify and reconcile cash handling at the Front Office to ensure accurate amounts and proper financial controls.
• Monitor cash transactions and investigate any shortages, discrepancies, or missing funds, including identifying potential staff-related issues.
• Assist with overbooking management, room upgrades, and revenue protection measures to maximize occupancy and hotel revenue.
• Report cash discrepancies and operational issues to management and assist with corrective actions and incident reporting.
• Maintain accurate records of cash reconciliations, discrepancies, and actions taken.
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Ensuring Exceptional Customer Service : Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Sets a positive example for guest relations.
• Displays outstanding hospitality skills.
• Empowers employees to provide excellent customer service.
• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Provides feedback to employees based on observation of service behaviors.
• Handles guest problems and complaints effectively.
• Interacts with guests to obtain feedback on product quality and service levels.
• Additional Responsibilities : Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Communicates critical information from pre- and post-convention meetings to the Front Office staff.
• Participates in department meetings.

Job Type: Full-time

Pay: RM3,100.00 - RM3,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Meal provided
• Professional development

Application Question(s):

• Explain your ability to lead the team?

Experience:

• front office supervisory: 4 years (Required)

Work Location: In person